Monica Lawson Email & Phone Number

London, England, United Kingdom

Airship helps brands master mobile-first customer experiences to build lasting relationships and accelerate business growth. Since 2009, Airship has enabled thousands of the world’s leading brands to be at the forefront of the customer experience revolution with industry-first support for push notifications, in-app messages and mobile wallet boarding passes — all now the norm in elevating experiences everywhere. Today, the Airship Experience Platform provides an end-to-end solution for unifying experiences across channels and capturing value across the entire customer lifecycle. It starts with Airship’s market-leading app store optimization (ASO) solutions that promote app discovery and downloads. Then our AI-powered journey orchestration, content creation and experimentation solutions kick in — all no-code and highly flexible. Customer-facing teams can quickly design, deploy and iterate cohesive in-session experiences on the web and in the app. The result? Deeper customer engagement, better conversion.

Godalming, Surrey, United Kingdom

London

London, United Kingdom

London, United Kingdom

Weybridge Surrey Uk

Responsible for a range of projectsAdvance support, training and development services within all teamsTargeted on the successful delivery of projects/assignments, quality performance in supporting campaign servicesApplying advance software skills and ability to work on a variety of projectsTasks are focused on improvement – the improvement of quality, performance and skillsHigh level of initiative, open-minded to delivering on new ideas and concepts.Coordinate reporting and tracking of agreed activities

London, United Kingdom

Revenue growth for existing clients such as Twinings, Uniqlo.Stakeholder management - Cultivating, managing, and maintaining positive partnerships.Working to ensure a high level of quality, accuracy and consistent forecasting.Working to assigned sales force quotas, development of sales pipeline and client plans

United Kingdom

Developing strong relationships within client base. Understanding the client’s strategyManagement of campaign scheduling, delivery and pre and post evaluation.Ensuring that all agreements are signed off by the customer (i.e. change requests, amends, new work requests)Conducting daily workload reviews across the team (daily scrums)Working closely with the Team Leader, Creative Studio Manager and Account Management teams.Management of briefing templates (developing bespoke briefing templates with the client where required)Monitoring campaign execution, monitoring all processes through to completion.Performing weekly campaign plan reviews with the client to manage the flow and schedule of briefs.Proactively supporting campaign planning by attending agency briefing sessions to ensure all channelsi.e. social, web, email, sms are aligned with the same targeted messaging.Ensure all aspects of each project are completed and understood; Accept, approve and signing off of projects.Ensuring the brief is to best practices and meets the campaign objectives while challenging the client where necessary.Managing projections of set ups, volume to support revenue forecastsRaising any new project work requests for development (e.g. data feeds, new reports.

Weybridge - Surrey Uk

Allocated to global brands such as Puma and Virgin.First point of contact providing a full support service to clientsTargeting using data insights and dynamic content to global locations (languages)Using Experian’s cross channel marketing platforms to construct and deploy marketing campaigns.Working to SLA’sLitmus testing to ensure that templates are rendering correctly on all devices and service providers.Data management and segmentation for personalised, dynamically driven messages.Regular client meetings and quarterly reviews to discuss feedback from campaigns, reporting.Planning of upcoming campaigns and projects, development of roadmap for strategies going forward.Management of monthly billing using Salesforce CRM

Weybidge, Surrey / Clapham Old Town

Managing CRM, Salesforce and conversion of leads to opportunities.Participation and contribution to group strategy.Responsible for marketing and promotional events, assisting with pre/post evaluation of event.Managing social media during events and promotion of sessions on the day.Campaign execution strategies.Website user experience testing and enhancements. Website data collection enhancements.Updating the website, customer and prospecting data via CMSDevelopment of email acquisition and event management campaigns.Auditing of website content in line with business objectives and KPI’s.Managing enquiries, delegated to the right business unit for follow up.Customer service – Taking responsibility for the live chat feature on the website providing a first-class experience.Ad hoc: Presentations, Stakeholder management, supplier meetings, reporting.

Romford, United Kingdom

I met with customers to make sure that we match the right financial products (Current Accounts, Mortgages, Credit Cards and Insurances) and services to their requirements. Responsible for managing my own diary, building meaningful client relationships by providing world-class service and managing client meetings as well as making time for admin and other internal duties. It’s important to keep my product and financial knowledge up to date to give my clients the correct information, so I carry out research beforehand – finding out their needs and priorities, and following up afterwards with reports and paperwork.As part of team working in a bank branch I’m also a point of contact for enquiries and complaints, so it is of importance to understand the FSA and standard complaints process. The sales processes are designed to ensure that we treat customers fairly and comply with regulations set by the Financial Services Authority (FSA), so I need to follow them carefully. I work with other people in the team to make sure they do their part of the process correctly. I also take an active part in daily briefings to update the team and weekly team meetings

Chatham, Kent

• Based in telephony (telephone banking); in this role I have been able to meet any results independently or/and as a team, provide clear and concise information with my excellent listening skills. Furthermore as an individual I am self-motivated which can achieve both business and personal targets. With these skills this has meant I can deliver a high standard of customer service in any form of contact, respond to customers’ needs and identify sales opportunities taking the treating customers fairly policy into account. These skills have been well presented in this current role I do. As a target driven individual, I excelled in this role, exceeding targets achieving a position in the top ten performers in the centre numerous times with only being a part of the business for six months.