Monica Maker Email & Phone Number

New Orleans, La, Us

New Orleans, Louisiana, United States

Managed roster of roughly 100 event staff personnel payroll, response line, voicemail, texts, email, including updating employee filesSourced candidates through various channels, including job fairs, social media, referrals, and networking events.Screened resumes and conducted initial interviews, assessing candidate qualifications, skills, and fit for positionsCommunicated with meeting planners regarding staffing needs until time of meeting or convention and through duration of meeting or conferenceIdentified scope of work, categorizing the various positions required, and creating staffing proposals Collaborated with Finance and HR to address payroll-related issues and implementing process improvements

New Orleans, Louisiana, United States

Acted as a primary point of contact for prospective students, contacting students via email, sms, and telephone, conducting phone interviews, one on one career planning sessions, guiding students throughout the application and enrollment processPartnered with Campus Director, Executive Secretary, managing day to day operations, ensuring campus run smoothlyManaged and followed up with over 1000 leads in leadsquared,ensuring all prospective students personal and bio demographic data fully and accurately entered into databaseSupported home office in the absence of Director of Education and Financial AidScheduled and managed finacial aid and admissions appointments daily via Google Calendar Reviewed admissions packet documents with prospective student; conducted educational and motivational presentations, assisting students with career planning to pursue higher education in allied health medical programs Submitted enrollment paperwork to registrar, complying with Federal, State, accreditation and institutional policies and proceduresDeveloped and maintained long-lasting relationships with students, educators, families, and colleagues, providing additional mentoring, counseling, and addition support as needed Interviewed students, determining their motivation, understanding career goals, including the obstacles that may prevent students from continuing educationConducted campus tours, introduced prospective students to instructors, current students and staff, including providing students with orientation informationWorked closely with marketing team, uploading creative content to social media platformsAttended career fairs and other networking community events to gain knowledge on resources and increase enrollments and job placements

New Orleans, Louisiana, United States

Scheduled meetings with clients, determining objectives and requirements for businesses and local pop up shops, markets, and networking events. Secured over 50 vendors and increased brand awareness by creating marketing content and promoting businesses on social media platforms.Served as a point a contact for vendors and provided superior service, ensuring a successful setup and proper flow, prior and during event. Secured venue, booked performing artists and ensured all financial agreements met as promised. Interacted with event attendees, provided informative product demonstration, generating sales for businesses. Tracked attendees registration, ticket sales online and followed up for event feedback.

Texas, United States

Developed long-lasting relationships with over 500 clients, including hospitals and clinics throughout Florida, Texas, Mississippi, and Louisiana, managing over one thousand accountsTrained and coached new employees on handling heavy call volume, multiple client portfolios, and overcoming objectionsAddressed patient questions and insurance coverage concerns in a professional manner Received, tracked, and processed payments to patients accounts in compliance within company policy and FDCPABuilt relationships with patients, attentively listened to their needs, gained commitments, minimizing delinquent medical balances.

Gretna, Louisiana

Oversaw daily branch operations and coached service associates on operations and customer serviceTrained and coached associates on new marketing materials and products, visited competitors and businesses weekly, implemented marketing ideas to increase branch revenueCreated and approved associates schedules, ensuring proper staffing levels for expected volumesWorked closely with District Manager, discussing P&L, budgets, implementing strategies to exceed check cashing, loans and quarterly goalsAccurately originated consumer personal and title loans, processed bill payments and cashed checks using established risk analysisAudited and filed loan applications within compliance; Followed all center security and safety proceduresAssigned collection calls and assisted associates with setting suitable payment arrangements, balancing cash registers and safe.

New Orleans, Louisiana

Professionally trained, supervised employees Managed heavy call volume, ensuring all calls answered in a friendly and timely manner, followed up and balanced cash shortages and overages.Partnered with Human Resources & Suite Service Director with screening and scheduling interviews, including new employees on-boarding, ensuring all pre-employment forms completed and accuratelyWorked closely with temp agencies, recruiting and scheduling employees during special events and high occupancy. Communicated with chef and kitchen staff for prompt room service delivery and overall success in monitoring food temperaturesIdentified and implemented innovative solutions for practice and workflow changes, improving department operations