Monica Marnon Email & Phone Number

Farmington, Michigan

Organize large group membership data and track group renewal Information. Receive and process large group prospective and renewal benefit plan quotes. Track and monitor and facilitate request for proposals for Federal, Automotive and Municipal accounts. Identify opportunities for grown and process improvement. Responsible for organizing, scheduling and tracking open enrollment and other group activities. Assemble, manage, attend, and assist with materials for clients for quarterly, open enrollment, rate delivery, and other meetings that are required with Sales Reps.

Supported high-level Regional Vice President, Director, Area Managers Sales Managers, Account Executives, Account Managers, and Account Planners. Performing thorough reporting, campaign analysis, presentations, sales meeting, special projects, budgets, expense reports, audits, forecasts, and more daily administration projects. Aiding revenue growth by researching and analyzing leads for potential new media advertising clients. Managing the operational budget for area sales staff and organizing sales focus events for five state offices. Administering support projects from creation to completion to meet strict deadlines and standards. Using strong communication, MS Office, time management, and analytical skills in a fast-paced environment. Creating professional advertising spots and schedules for TV and interactive media orders.

Supported the administrative functions of a multi-million dollar company of over 100 employees. Supervised four employees performing key duties for day to day office administration. Organized office operations, procedures, payroll, correspondence, filing systems, and more clerical functions. Increased productivity 30% by managing the implementation of Call Center Appointment Scheduler software. Coordinated marketing functions (catering services and client, charity, and office/employee events). Wrote, developed, and published internal training manuals and external job descriptions. Managed new hire orientations, disciplinary actions, administrative paperwork, and other HR duties. Worked closely with senior management to communicate, negotiate, and manage vendors. Supported and managed office network, copiers, local PBX system, extensions, and call routing.Maintained office databases and performed detailed mapping of network drives and printers. Created and maintained monthly sales, listings, and closings forecast reports for real estate agents. Prepared earnest money deposits, commission checks, closing documents, leases, and sales paperwork. Used superior customer service, professional communication, and team leadership abilities daily.

Prevented over and under staffing by continually analyzing Call Center statistics for call volume. Improved vacation/attendance process by creating and deploying a new center-wide daily report procedures. Met company business needs by scheduling staff shifts, meetings, training, and time off. Improved forecasting and staffing to raise service levels (40%) in maintenance organization. Led a wide range of staff training, development, education, and assessment projects. Oversaw attendance, vacations, and sick time for 100+ employees across all Work Force Management. Proactively analyzed employee performance measurements to develop needed improvements. Used performance measures to manage operations, identify risks, and create needed changes. Developed Work Force Management strategies in coordination with top management. Aided the review, purchase, implementation, configuration, and installation of IEX Total View system.Assisted team manager with training workforce team. Resolved IEX cutover, e.g., ACD Reports, network issues, data posting, and database setup issues. Facilitated in IEX forecasting, scheduling, real-time management, and reporting. Established work procedures for multi-site call center operations and performance reports.