Monica Mickel Email & Phone Number

Chicago, Il, Us

Chicago, Illinois

Greater Chicago Area

As a Certified Salesforce Administrator, I work to define requirements, customize the Salesforce platform, and enable users to get the most out of their experience.

Greater Chicago Area

Successfully helped to spearhead a full CRM data migration. Ensured and tracked deadline-driven deliverable's and ensured expectations and satisfaction were met and exceeded while providing input to estimations and scoping requests as needed.• Worked with migration project teams to identify, define, collate, document, and communicate the data migration requirements.• Developed complex ad-hoc queries to examine daily sales against staff time • Created visually impactful dashboards in Excel for data reporting by using pivot tables and VLOOKUP to identify key metrics.• Developed and built a data collection process to optimize statistical efficiency and data quality.

Community Outreach ➢ Supports relationships with Chicago Public school teachers, school groups, and community-based organizations➢ Works closely with current teachers to engage new prospective student groups for field trips Collaboration/ Program Development ➢ Counsels teacher groups on educational benefits offered at the museum that aligns with their current plans and approach in the classroom ➢ Successfully implemented and managed the new national museum wide “Museums for All” access program Donor Database/CRM software➢ Process customer source documents by reviewing data for deficiencies and resolving discrepancies by using standard procedures➢ Developed and implemented data collection systems and other strategies that optimize statistical efficiency and data quality

Greater Chicago Area

• Processed, managed, and tracked all donor pledges, gifts, in- kind donations, and matching gifts.  • Prepared and mailed all US/UPS/Fed Ex packages. • Scheduled and coordinated meetings, appointments, and travel arrangements for managers and board members.  • Completed general clerical duties including photocopying, filing, editing, etc.

Greater Chicago Area

Special Events Coordinator (via Careers in Not For Profits) • Secured $50,000 in corporate and individual sponsorship's, live and silent auction items, and other donations for the 2013 “Spirits of Giving Event.”• Assisted with planning and implementation of multiple stewardship and cultivation activities. .• Coordinated and ensured proper and timely special recognition for donors and sponsors in line with agency standards and guidelines.• Assisted with data entry and ensured the accuracy and completeness of all information in our Raisers Edge donor database system. • Worked with Development team to develop and run database reports as required for fundraising and accounting activities.

Greater Chicago Area

• Directed event logistics including registration, setup booths, client receptions, guest lists, presentations, and itineraries, both remotely and on-site. • Maintained in-depth project plans including detailed Excel workbooks and Google documents with continually updated task lists, contact lists, deadlines, and budgets. • Worked independently and oversaw 5 music series varying from contemporary to classical music and 2 theater series at designated locations such as parks, arenas, and other public facilities including setting up and take down at facilities and areas for special events, including weekends, holidays and evenings. • Drafted all performance agreements between artist and programmer for all music and theater series.