Monica Gross Email & Phone Number

Detroit, Mi, Us

Detroit, Michigan, United States

We see a Detroit where opportunity and potential are accessible to all. With this vision in mind, we can better focus on our mission: Contribute to a thriving Detroit by empowering and investing in organizations that support youth, workforce development, and community.

Detroit

Supports, assists and raises moral for the Vice President and the Commercial Operations Department with a wide variety of tasks and responsibilities by providing administrative, operational and project related assistance.

Detroit

Responsible for assisting the corporate business development department in completing administrative duties and tasks. Coordinate and record all corporate meetings hosted by the CDO. Organize and reserve all corporate travel accomodations for key external stakeholder meetings. Manage and organize the CDOs calendar to accommodate and balance schedule. Support all business development staff with active business pursuits. Serves as liason to external clients requesting meetings with key corporate executives. Attend all professional development trainings offered by the organization.

Royal Oak, Mi

Full responsibility for the delivery of a quality and profitable customer experience, including top service, an excellent “third wave” coffee venue and unique food selections. Duties included the hiring, training, scheduling and management of the team. Led the timely opening of a brand new coffee café. Conducted market research and analysis which was the foundation for the strategic direction for product offerings and coffee drink formulas. Established appropriate pricing strategy. Developed and implemented all policies and procedures.

Novi, Michigan

Responsible for hiring, training, accountability, promoting, ALS scheduling, coaching and developing a team of up to 20 employees. Provide partners with developmental opportunities to build effective teams:Actively manage store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance.Responsible for all store orders and inventory management, all costs of goods including retail, supplies, labor, building/equipment maintenance and all other store expenses in the Profit and Loss statement. Utilize management information tools and analyzes financial reports to identify and address trends and issues in store performance.Provide legendary service to our customers and consistently coach employees to build and maintain relationships exceeding customer expectations. Respond to customer complaints and comments. Solicits customer feedback to understand customer needs and the needs of the local community

Provide leadership and assistance to the General ManagerManage human resource functions in the restaurant ensuring recruitment, selection, orientation, training, scheduling and performance managementEnsure overall food quality and handlingEnsure safety, security, service and cleanliness standards are metInvolved in local store marketingCreate action plans for opportunity areas by understanding P&L statements

Proven ability to meet customer satisfaction in a fast-paced environmentHandled cash and credit transactions

South Haven, Mi

Rotated daily through Restaurant Manager, Housekeeping Manager, Resort Manager, and Sales and Reservations.Gained leadership skills, practical management experience and problem solving.

Bachelors, Hospitality And Tourism Management

Bachelor Of Science, Hospitality & Tourism Management; Special Events