Monica Prather Email & Phone Number

Newnan, Ga, Us

Atlanta, Georgia, United States

⦁ Performed end-to-end sales transaction tasks, from securing buyers to attending closings⦁ Participated in active marketing initiatives, from cold calling to attending industry events⦁ Interviewed prospective buyers, accurately determining their precise needs, budgets and geographic limitations⦁ Prepared and proofread real estate documents, from leases to closing contracts, ensuring accuracy and compliance industry and government regulations⦁ Organized and oversaw open houses, easily securing ready and willing buyers who successfully closed on the home purchase.

Atlanta, Georgia, United States

⦁ Consulted buyers and sellers interested in the Zillow's process for purchasing, selling and financing services, exceeding all daily metrics for percentages of conversion⦁ Followed mandatory script points for customer calls, ensuring each person received thorough information, while meeting or exceeding script goals⦁ Provided peer coaching and mentoring for customer call quality.⦁ Managed and maintained customer data using Salesforce CRM system.⦁ Coordinated project communication and team collaboration through Slack, resulting in improved efficiency and information sharing.

Atlanta, Georgia, United States

⦁ Presented Zillow's cash offers to purchase to customers, achieving rate of high acceptance⦁ Assisted customers in connecting with a Zillow Premier Agent to list their home through traditional marketing methods.⦁ Anticipated responses and prepared clear and articulate answers.⦁ Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.⦁ Utilized Zillow transaction management tools, including the Zillow Transaction Platform, to manage estates transactions, coordinate documentation, and facilitate client communication

Newnan, Georgia, United States

⦁ Examined incoming inventory, merchandised shelves and prevented shrinkage.⦁ Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.⦁ Managed all baking operations professionally and handled all problems confidently.⦁ Mentored new sales associates to contribute to store's positive culture.⦁ Trained team members in successful strategies to meet operational and sales targets.

Atlanta, Georgia, United States

⦁ Ensured account qualification activities were completed on the day of install for all lines of business⦁ Confirmed the appointment window and accuracy of the work order with service providers⦁ Troubleshot customer related issues, providing feedback and support documentation to help decision makers research potential noncompliance on work orders.⦁ Communicated with team members to enforce deadlines and quality standards.⦁ Streamlined workflow processes by identifying bottlenecks and implementing solutions for increased efficiency.

Atlanta, Georgia, United States

⦁ Managed a group of 10 associates, ensuring all staff were meeting business requirements for operational and quality standards⦁ Trained associates on systems and programs required to deliver premium services to customers⦁ Troubleshot customer related issues as necessary, effectively using tools and systems for call and ticket management.⦁ Collaborated effectively with other departments to address escalated customer concerns or logistical challenges as they arose.⦁ Received new orders, prepared documentation, and assigned personnel.

Education record

Education record

Education record

Education record