Monica Read Email & Phone Number

Ultimo, Nsw, Au

Sydney, New South Wales, Australia

In my role overseeing the entire client application process for the Redress Support Service, I ensure a smooth and cohesive experience from onboarding through to the outcome stage. I facilitate the induction process for new counselors by providing comprehensive explanations of the documentation related to the redress process they will use with clients. Additionally, I train counselors in the effective use of Dropbox and data organization techniques, significantly enhancing their workflow and operational efficiency. I conduct client surveys to gather valuable insights, compiling the data and presenting findings to the team for informed decision-making. Throughout, I uphold the highest standards of confidentiality and discretion in managing sensitive client information, always ensuring robust data security.

Sydney, New South Wales, Australia

In my role as Administration Assistant at The Blue Knot Foundation, I provided comprehensive administrative support to the Redress Support Service, managing the client application process and coordinating sessions with counselors and external services. This involved preparing necessary documents to enhance organizational efficiency. Additionally, I advocated for over 100 clients with the National Redress Scheme (NRS), working to expedite processes while keeping clients informed and advising them on how to strengthen their applications. I implemented new administrative strategies to streamline the appointment booking process with external services, significantly improving operational workflow. Furthermore, I managed delicate and confidential information with the utmost discretion, ensuring the privacy and security of client data at all times.

Newcastle, New South Wales, Australia

In my role as Receptionist at The Wests Group Australia - Swimming Centre, I provided essential support to ensure smooth operations and exceptional customer service. This included managing the registration, cancellation, and rescheduling of classes for over 1000 enrolled students, ensuring seamless coordination and organization. Additionally, I handled inventory updates and facilitated the sale of swimming merchandise to customers, meticulously processing and balancing transactions. Furthermore, I played a key role in providing accurate information to customers in-person and via phone/email, effectively managing over 50 communications per day during high-volume periods.

Newcastle, New South Wales, Australia

As a Social Media Strategist at Corethics, a non-profit organization, I led the Social Media team, recognized as the Volunteer of the Year Award winner for my contributions. In this role, I developed and executed effective marketing strategies, generating engaging content and cohesive graphic design that led to a significant 30% increase in Instagram interaction. Additionally, I spearheaded the creation of a database comprising over 100 organizations interested in joining the "Water for Bali" initiative, fostering enduring and mutually beneficial relationships. Furthermore, I provided vital support for the organization's main fundraising event of the year, ensuring its successful execution and promotion.

Sydney, New South Wales, Australia

In my role as a Sales Associate at Leona Edmiston, I successfully managed product, merchandise, and inventory to meet sales targets, ensuring optimal stock levels and product availability for customers. Additionally, I prioritized delivering exceptional customer service by leveraging my in-depth product knowledge to guide customers in making informed purchasing decisions. Furthermore, I fostered teamwork among colleagues to collectively achieve sales goals, promoting a collaborative and supportive work environment.

Piura, Peru

As the Hostel Manager/Administrator at Loki Hostel, I held a multifaceted role overseeing various administrative duties essential for smooth operations. This included planning and coordinating overall office operations, payroll, recruitment, and logistics to ensure efficiency and compliance. Additionally, I collaborated closely with all hostel departments, from reception to maintenance teams, to guarantee seamless operations and exceptional guest satisfaction. I maintained a strong focus on actively seeking feedback and implementing improvements as needed, contributing to the continuous enhancement of guest experiences and operational effectiveness.

Lima, Peru

As a Social Media Manager at the Ministry of Education, I played a key role in developing and executing innovative social media strategies for PerúEduca. This involved creating compelling content tailored to the audience, resulting in significantly increased engagement and brand visibility, including a notable 20% rise in participation through a successful campaign. Additionally, I closely monitored social media trends and analytics to optimize strategies, continuously refining content and approaches for maximum impact. Furthermore, I actively engaged with followers, responded to inquiries, and fostered community trust through timely and professional interactions, effectively representing PerúEduca's values and mission.

Lima, Peru

In the role of Project Manager at Magia Digital Corp, I spearheaded sales efforts by preparing proposals, pitching to potential clients, and successfully closing deals for a range of digital projects. This included overseeing website development, mobile applications, and social media management initiatives. Additionally, I excelled in account management, fostering enduring relationships and ensuring client satisfaction. Furthermore, I developed and executed online marketing strategies for a diverse portfolio of over ten clients, driving sales and elevating brand visibility through strategic campaigns.

Lima, Peru

As a Digital Marketing Project Manager, I managed online marketing projects for top-tier clients like Samsung and Papa John's, overseeing diverse initiatives across social media, websites, and mobile apps. I executed integrated digital strategies and content plans to enhance brand presence and engagement, contributing to client success and business growth.

Lima, Peru

In the role of Digital Sales Strategist, I drove sales strategies using social listening tools. This involved guiding proposal preparation, pitching to potential clients, and successfully closing deals. Additionally, I managed accounts for various digital projects, including website development, mobile applications, and social media. I developed and implemented projects aligned with client needs, proactively addressing reputational and digital crises.

Lima, Peru

As an Account Manager, I optimized new account onboarding for seamless integration and client satisfaction. Concurrently, I crafted impactful social media and content management strategies to enhance engagement and increase brand visibility. Additionally, I supervised website testing and online game operations to ensure optimal functionality and user experience.

Business Administration And Management, General, Advance Diploma Of Business

Essential skills for success in any business context. Key modules cover business resource management, leadership, team management.

Business Administration And Management, General, Diploma Of Business

Solid theoretical business skills

Digital Communication And Media/Multimedia, Diploma Of Digital Marketing

Social media marketing, search engine optimization (SEO), content creation, and digital analytics.

Strategic Marketing Specialization

Advanced strategic thinking and planning capabilities, this specialization covers essential topics such as market analysis, branding.

Bachelor Of Arts - Ba, Communication And Media Studies, Bachelor Communications

Specializing in Journalism, this bachelor's program offers a comprehensive grasp of communication theories, techniques, and practices..