Hi! I'm a UI/UX designer with experience in QA testing and illustration. Every industry, no matter how different they may be, requires the same qualities in an employee - to be detail-oriented, people-focused, and (arguably) most importantly, problem-solving. In the many hats I’ve worn, I’ve found that these same skills transfer over no matter the job or industry. And I continue to apply these same values in every job that I do - as a freelance artist, a customer support representative, a QA software tester, and a UX/UI researcher and designer.Currently, I work as a QA Software tester for AT&T - testing AT&T's software, identifying defects, and writing test cases for new software versions. I also provide feedback and make suggestions for UX/UI changes for the application. I recently completed my UI/UX certification through Springboard, where I completed a variety of independent projects in which I am the sole researcher and designer - from coming up with the problem (and solution) to researching, designing, and testing prototypes.Feel free to connect and check out my portfolio!Skills: User Stories · Competitive Analysis · Usability Heuristics · Sketching · Interaction Design · Usability Testing · User Research · User Experience Design (UED) · Prototyping · Wireframing · Information Architecture · UX Research · User Interface Design · Figma (Software) · Project Management
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Lead Ux And Ui DesignerHidden GemzKirkland, Wa, Us -
Sr Software Test EngineerTech Mahindra Apr 2022 - PresentWashington, United StatesReview UX/UI documents and user stories to draft detailed test cases for testing. Offer UX/UI feedback to provide user-centric recommendations. Successfully implement UX/UI changes to meet user needs.Perform testing on Android & iOS devices in lab and production settings for AT&T projects. Report defects and UX/UI changes through JIRA. -
Freelance Concept ArtistFreelance Nov 2019 - Present
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Ux ResearcherTisova Sep 2023 - Dec 2023Collaborate closely with the founding team to understand business goals and contribute to the overall project plan and deliverables. Coordinate with other UX/UI design volunteers to gather requirements and provide project guidance to new volunteers when requiredConduct secondary and primary research to understand user behaviors, preferences, and pain points. Analyze user feedback, and translate insights into actionable design improvements. Create actionable reports for the foundation team to aid product decision-making. Advocate for user-centered design principles and contribute to the overall product strategy -
Ux DesignerUnity Feb 2023 - May 2023RemoteDesigned community portal and AI-integrated app for endometriosis patients; defined scope with client and 3 designers. Researched and analyzed features from social media and healthcare competitors.Took leadership of user testing and communication. Analyzed test results to highlight pain points and feedback. Drove implementation of solutions and features; refined prototype to accurately emulate the actual product.
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Ux/Ui Design StudentSpringboard Feb 2022 - May 2023Completed 700+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and completion of in-depth portfolio projects. Mastering skills in information architecture, sketching and wireframing, prototyping and testing, eCommerce and browsing, persuasive and anticipatory design, gamification and behavior change, dashboards and data design, social media and messaging, and product lifecycle. -
Network TesterJnd Inc. Mar 2021 - Apr 2022Bellevue, Washington, United StatesCollaborated with Samsung engineers to perform device field tests. Analyzed data for project leads and reported defects to R&D. Facilitated team meetings to address issues, upskill coworkers, and discuss projects. -
Senior ExpertUber Aug 2018 - Mar 2021Seattle, Washington, United StatesAnalyzed user feedback from 1:1 interactions and satisfaction surveys to identify pain points and share usability concerns to other teams. Revamped internal knowledge base website to improve customer experience and support. Resolved critical account issues to raise user conversion rates in 21 days. Provided earner and restaurant support to 500+ users and businesses.
Monica Chung Education Details
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Ui/Ux Design Career Track -
Animation, Illustration, Fine Arts
Frequently Asked Questions about Monica Chung
What company does Monica Chung work for?
Monica Chung works for Hidden Gemz
What is Monica Chung's role at the current company?
Monica Chung's current role is Lead UX and UI Designer.
What schools did Monica Chung attend?
Monica Chung attended Springboard, School Of The Art Institute Of Chicago.
Not the Monica Chung you were looking for?
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Monica Chung
Dallas, Tx5lionandlion.com, robertwalters.com.hk, multitekllc.com, multitekglobal.com, lionandlion.com3 +603278XXXXX
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Monica Chung
United States2bms.com, allergan.com -
2utsouthwestern.edu, bcm.edu
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2bah.com, boozallen.com
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Monica Chung
Assistant Director Of Operations, Do Good Institute At University Of MarylandCollege Park, Md3umd.edu, umd.edu, gmail.com
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