• Service Desk Agent - Customer support directly to clients by focusing on providing excellent customer experience through all channels (phone, chat, self-service), documenting every interaction and managing the communication with different support levels (1,2,3) in Portuguese and Spanish.• Subject Matter Expertise - Desktop / Networking - Gather all relevant knowledge about subject specified, with the ability to convey the same to other associates looking for process compliance, to… Show more • Service Desk Agent - Customer support directly to clients by focusing on providing excellent customer experience through all channels (phone, chat, self-service), documenting every interaction and managing the communication with different support levels (1,2,3) in Portuguese and Spanish.• Subject Matter Expertise - Desktop / Networking - Gather all relevant knowledge about subject specified, with the ability to convey the same to other associates looking for process compliance, to avoid misses and grant excellence across service provided. Assist live calls with customers, providing dynamic solutions in real time. Management of entire Knowledge Base, being responsible to keep it up to date, by publishing new content or reviewing existing one. Show less

· Planning, execution and comprehensive management of projects and work teams· Follow-up during execution to achieve scope, schedule and cost objectivesCoordination of activities within the team and for the client· Responsible for accounting, financial and legal tasks in relation to legal issues regarding the client's account, resolution of guardianships, trials, administrative silences