Monica Torres Email and Phone Number

As a Special Services Associate I was responsible for all customer servicerelated tasks including sales, returns, placing, picking and releasingorders in-store and online, assisting customers and constantcommunication with other departments, closing and opening of registers,customer service phone line, assisting manager’s request and workingwith co-workers respectfully and diligently. This position allowed me tobroaden my knowledge in store operations, customer service andproblem-solving skills, as well as developing stronger networks with allstore associates.

Working in store related tasks including selling all kinds of clothing items, accessories and in-store presentation management, team-work in display of inventory, financial operations, answering inquiries through mail and over the phone, open-direct managerial communication and co-workers support. The position allowed me to maintain strong listening and communication skills in order to achieve customer satisfaction, develop excellent team-work and problem-solution oriented skills to maximize resources available.

As a Bridal Consultant I was responsible for all store related tasks including selling all kinds of dresses, accessories and submitting new orders, keeping track of inventory, financial operations, answering inquiries through mail and over the phone, assisting manager and co-workers with any requests needed. The position allowed me to maintain strong listening and communication skills in order to achieve customer satisfaction, develop excellent team-work and problem-solution oriented skills to maximize resources available.

As an Airbnb administrative assistant for a leading hospitality company, I was responsible for managing and organizing all administrative tasks related to property listings, guest bookings, and daily operations. My role included coordinating with property owners, managing guest communications, and ensuring a seamless guest experience from start to finish. I also assisted with data analysis, reporting, and budget management, as well as general office management and team support. With strong attention to detail and excellent communication skills, I helped to maintain a high level of efficiency and customer satisfaction throughout my tenure.

As a call center medical interpreter, I provided language interpretation services (English/Spanish) to patients and healthcare providers over the phone. I facilitated communication between patients and healthcare providers to ensure that patients received the best possible care.