It Specialist
Current
Feb 2024 - Present
AeroLeads people directory · profile
Moni Jones Email & Phone Number
Technical Support Specialist | Problem Solving & Customer Service | Dedicated to proving that there IS fun in tech!
at
OneStream Software
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Specialist | Problem Solving & Customer Service | Dedicated to proving that there IS fun in tech!
Location
Decatur, Georgia, United States
Company size
Who is Moni Jones? Overview
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Quick answer
Moni Jones is listed as Technical Support Specialist | Problem Solving & Customer Service | Dedicated to proving that there IS fun in tech! at OneStream Software, a company with 631 employees, based in Decatur, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Moni Jones.
Moni Jones previously worked as IT Specialist at Onestream Software and Tier 2 Technical Support Specialist at Koch Industries. Moni Jones holds High School Diploma, General Studies from James Campbell High School.
Company email context
Email format at OneStream Software
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OneStream Software
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Profile bio
About Moni Jones
Let me explain the quote in my banner for you. “Humility with dignity, humbleness with pride” is one of the many sayings my father ingrained into me when I was younger. It means that you can have confidence and believe in yourself, but always remember to stay humble and understand that life will always have something new for you to learn. I apply this way of thinking to my IT career journey. I have over 6 years of experience in the IT field, working as a support technician for various companies. I have acquired multiple skills in customer support, ticketing systems, equipment setup, troubleshooting, diagnosis, operating systems and more. I am always eager to learn new technologies and processes, and to build relationships with people from diverse backgrounds and perspectives. I value humility, dignity, and pride in my work, and I strive to provide enjoyable interactions and effective solutions for my clients.
Current workplace
Moni Jones's current company
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Onestream Software
4 roles
Moni Jones work experience
A career timeline built from the work history available for this profile.
Tier 2 Technical Support Specialist
- Resolved an average of 250 incidents a month within a strict SLA timeframe while maintaining a 97%customer satisfaction rating.- Developed and delivered training programs for internal clients, resulting in a 40% increase in userproficiency and a decrease in support requests by 30%.- Provided on-call VIP/executive support to all executives across Koch.
Jan 2022 - Jan 2024
Technician
- Handled support tickets with software and hardware vendors, evaluated, determined root causes,collaborated with internal and external technical support to ensure 100% problem resolution.- Installed and configured computer hardware, software, systems, networks, printers and scanners.- Completed administrative duties including composing emails, inventory.
Aug 2020 - Dec 2021
Repair Technician
- Troubleshoot, diagnose and repaired devices for external customers and partners.- Responsible for managing customer expectations and ensured a strict 24 hour SLA time for allincidents.- Supervised data entry, freight deliveries, and pack away procedures for accurate POS inventory.- Managed store procedures and 2 school account contracts for repair on.
Sep 2015 - Jun 2019
Team & coworkers
Colleagues at OneStream Software
Other employees you can reach at onestreamsoftware.com. View company contacts for 631 employees →
CC
Claude Chaton
Colleague at Onestream Software
Greater Paris Metropolitan Region, France
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CH
Caroline H.
Colleague at Onestream Software
United States, United States
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JB
Jennilee Bologna
Colleague at Onestream Software
Grand Blanc, Michigan, United States, United States
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JR
Jon Rambeau
Colleague at Onestream Software
Wimberley, Texas, United States, United States
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LG
Laura Garcia
Colleague at Onestream Software
Naples, Florida, United States, United States
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HL
Hwee Li Ng
Colleague at Onestream Software
Singapore, Singapore
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AM
Andrew Means
Colleague at Onestream Software
Dallas-Fort Worth Metroplex, United States
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FS
Fernando Saenz De Miera
Colleague at Onestream Software
Greater Madrid Metropolitan Area, Spain
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IS
Imre Szabó
Colleague at Onestream Software
Amsterdam, North Holland, Netherlands, Netherlands
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GW
Gloria Willis
Colleague at Onestream Software
United Kingdom, United Kingdom
View →
Claude Chaton
Colleague at Onestream Software
Greater Paris Metropolitan Region, France
View →
CH
Caroline H.
Colleague at Onestream Software
United States, United States
View →
JB
Jennilee Bologna
Colleague at Onestream Software
Grand Blanc, Michigan, United States, United States
View →
JR
Jon Rambeau
Colleague at Onestream Software
Wimberley, Texas, United States, United States
View →
LG
Laura Garcia
Colleague at Onestream Software
Naples, Florida, United States, United States
View →
HL
Hwee Li Ng
Colleague at Onestream Software
Singapore, Singapore
View →
AM
Andrew Means
Colleague at Onestream Software
Dallas-Fort Worth Metroplex, United States
View →
FS
Fernando Saenz De Miera
Colleague at Onestream Software
Greater Madrid Metropolitan Area, Spain
View →
IS
Imre Szabó
Colleague at Onestream Software
Amsterdam, North Holland, Netherlands, Netherlands
View →
GW
Gloria Willis
Colleague at Onestream Software
United Kingdom, United Kingdom
View →
1 education record
Moni Jones education
-
James Campbell High School
FAQ
Frequently asked questions about Moni Jones
Quick answers generated from the profile data available on this page.
What company does Moni Jones work for?
Moni Jones works for OneStream Software.
What is Moni Jones's role at OneStream Software?
Moni Jones is listed as Technical Support Specialist | Problem Solving & Customer Service | Dedicated to proving that there IS fun in tech! at OneStream Software.
Where is Moni Jones based?
Moni Jones is based in Decatur, Georgia, United States while working with OneStream Software.
What companies has Moni Jones worked for?
Moni Jones has worked for Onestream Software, Koch Industries, Ubreakifix, and Staymobile.
Who are Moni Jones's colleagues at OneStream Software?
Moni Jones's colleagues at OneStream Software include Claude Chaton, Caroline H., Jennilee Bologna, Jon Rambeau, and Laura Garcia.
How can I contact Moni Jones?
You can use AeroLeads to view verified contact signals for Moni Jones at OneStream Software, including work email, phone, and LinkedIn data when available.
What schools did Moni Jones attend?
Moni Jones holds High School Diploma, General Studies from James Campbell High School.
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