Results-oriented and motivated professional with over 3 years of hands-on experience in coordinating operational and training activities across diverse industries and sectors. Skilled in backoffice management, CSAT management, and process development, I have a proven track record of successfully handling high-profile clients and developing effective strategies to improve customer interactions and business processes. I possess in-depth knowledge of JAVA, .Net, HTML, web designing, computer networking, and various software development tools.In my recent role at Wipro Limited, I demonstrated strong leadership as a Software and Hardware Operations & Production Support specialist. Managing a team of 25 members, I ensured timely response to client emails/chats and identified process and agent gaps, leading to effective training programs and improved customer interactions. At EON IT Park, I excelled as a Senior Engineer – Operations, managing a team of 5 members and focusing on maintaining a positive work environment while improving customer satisfaction.My expertise also extends to resolving Voice of Customer (VOC) issues, conducting process presentations, and implementing effective strategies for employee engagement. I have a keen eye for innovation, as evidenced by my role in creating an innovation culture that generated process improvement ideas among team members. I am confident in my ability to bring valuable contributions to a high-profile and dynamic organization. I am currently seeking a relevant position where I can leverage my skills, experience, and dedication to drive operational excellence and foster strong client relationships.
