- Manage day to day business operations including agency procedures, office maintenance and internal communication- Build and implement agency processes and develop operational tools to promote efficiency, collaboration and improve overall ways of working. Facilitate operational training across the organization- Support ELT with analyzing and identifying opportunities for cost efficiencies across the organization, lead implementation of solutions- Procurement responsibilities including managing vendor directory, preferred supplier negotiations and ongoing partner development and relationship management - Collaborate with cross-functional departments and shared services (People & Culture, Finance) to streamline communication, optimize onboarding process, supporting with team resourcing and gather feedback on opportunity areas- Lead logistics and planning for internal agency events

- Manage and provide leadership to team of 5+ across Client Service, Design & Creative, Logistics and Finance - Strategic oversight and support of client portfolios including business development and retention, creative and event concept development, project build and execution, reporting- Collaborate with Sr. Leadership on new business development, RFP's and agency structure and positioning- Manage day to day business operations including agency procedures and internal communication, vendor partners, shared services- Build and implement agency processes and develop operational tools to promote efficiency, collaboration and improve overall ways of working- Financial reporting including project budget build, approval and reconciliation, revenue forecasting and financial health review- Team management including recruiting, onboarding, training, ongoing employee growth and development, resource mapping, performance evaluations- Foster positive team environment and culture through monthly huddles, employee recognition, learning & development

- Build and execute fully integrated campaigns that deliver value to customers and clients alike and help make the world a better experience

- Build go-to-market brand strategies for new product launches or brand platforms- Plan and execute large scale, national experiential marketing events for Fortune 500 Consumer Electronics and CPG clients- Utilize project management, critical thinking, problem solving and time management skills to execute events and deliver on client objectives- Develop and maintain strong & positive client, vendor and agency relationships- Manage team of Coordinators, Field Managers and Account Managers- Build and manage program budgets, track costs and lead budget reconciliations- Support with development of measurement and insights strategies for program reporting. Lead KPI build, program targets and mid & final program reports - Leverage previous insights and experiences to develop more engaging brand experiences

- Engage with Raptors fans during home games and providing a positive and memorable experience- Execute in-arena and on-court promotions for Raptors' corporate sponsors- Ensure all promotions are executed flawlessly and brands are well represented throughout the game