Led all aspects of a high-end esthetics business, overseeing P&L, strategic planning, client acquisition, and operational execution with full accountability for growth and brand integrity.Cultivated a high-performing team through strategic hiring, continuous coaching, and HR management, aligning staff roles with business goals and fostering a cohesive culture.Key Achievements: 2015 Co-founded the business and led all aspects of initial launch and market entry. 2018… Show more Led all aspects of a high-end esthetics business, overseeing P&L, strategic planning, client acquisition, and operational execution with full accountability for growth and brand integrity.Cultivated a high-performing team through strategic hiring, continuous coaching, and HR management, aligning staff roles with business goals and fostering a cohesive culture.Key Achievements: 2015 Co-founded the business and led all aspects of initial launch and market entry. 2018 Oversaw relocation operations and led a full-scale spa build-out, ensuring seamless service continuity and client experience. 2019 Shifted operations to a hybrid model during COVID-19, incorporating online retail and collaborating with medical esthetics professionals. 2024 Successfully negotiated and executed the sale of business. Show less

Directed medical esthetic and spa operations, focusing on service expansion, client experience enhancement, revenue growth and operational streamlining.Collaborated with Dr. Ellis launched CoolSculpting services, generating $100K in revenue within five months, securing the clinic’s position as a leader in its community in non-surgical esthetics.

Led sales expansion and service quality enhancements across multiple clinics, focusing on laser esthetic services within a multi-disciplinary medical environment.Doubled revenue targets achieving $100K in 1.5 months through leading strategic sales initiatives, cross-functional staff collaboration, and implementing streamlined consultation processes.

Established and led the laser services division, driving a 10-fold revenue increase from $3K to over $37K in the initial three months of operation.Designed and implemented a training program for esthetics staff, coaching team members in technical proficiency, client consultation skills, and service standards to align with organizational objectives.

Managed clinic operations with a focus on revenue growth, inventory management, and premium client experience.Execute daily operations, and prepare for doctor’s injection days.Handle clients and staff concerns.Perform laser acne/vein/pigmentation/vascular photo-facial services.Perform laser skin tightening, laser hair removal and medical grade peels.Provide treatment assessment for medical consultants.Upgrade treatment contracts, and retail SkinTx and Vivier skin… Show more Managed clinic operations with a focus on revenue growth, inventory management, and premium client experience.Execute daily operations, and prepare for doctor’s injection days.Handle clients and staff concerns.Perform laser acne/vein/pigmentation/vascular photo-facial services.Perform laser skin tightening, laser hair removal and medical grade peels.Provide treatment assessment for medical consultants.Upgrade treatment contracts, and retail SkinTx and Vivier skin care.Operate using Milano software. Show less

Performed esthetic services.Developed the esthetics division, growing the client base to support additional staffing and expanded service offerings.Key holder, opening and closing responsibilities.

Supervised operational crew activities across multiple sites, ensuring quality and efficiency.Assist manager/VP in resolving client issues.

Maintained proactive communication with corporate clients and franchise owners, mitigating conflicts and reinforcing adherence to operational policies.Co-train new franchise owners monthly.Manage equipment orders with the corporate leasing department.Compose monthly regional reports to corporate.Coordinate franchise meetings.Coordinate to exhibit at the Canadian Franchise Association show.