Develops functional specifications and system design specifications for client engagements. Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution. Documents and analyzes required information and data. Ensures issues are identified, tracked, reported on and resolved in a timely manner. Testing and employing change management strategies to foster user adoption and usage. SharePoint Administration. Coordinating and conducting… Show more Develops functional specifications and system design specifications for client engagements. Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution. Documents and analyzes required information and data. Ensures issues are identified, tracked, reported on and resolved in a timely manner. Testing and employing change management strategies to foster user adoption and usage. SharePoint Administration. Coordinating and conducting end-user training sessions. Communicates needed changes to development team. Identifies client organization's strengths and weaknesses and suggests areas of improvement. Show less

Analyze and evaluate integrated systems. Identify system, development, integration and maintenance requirements. Participate in task forces/project teams in advanced systems software/hardware project efforts; analyze and evaluate work concerned with integrated systems; perform equipment installation or relocation, testing and acceptance processes; analyze and research IT practices and techniques for application to agency operations or programs.

Provided local and wide area technical support to all EOP and White House personnel. Wrote and revised Standard Operating Procedures (SOP) for data network. Supported, monitored, administered and maintained Blackberry Enterprise Server. Established and maintained network guidelines and procedures for helpdesk daily routines, as well as procedures for PC deployments. Supported wireless LANs, including WLAN controllers, access points and certificate servers. Interacted with customer to collect… Show more Provided local and wide area technical support to all EOP and White House personnel. Wrote and revised Standard Operating Procedures (SOP) for data network. Supported, monitored, administered and maintained Blackberry Enterprise Server. Established and maintained network guidelines and procedures for helpdesk daily routines, as well as procedures for PC deployments. Supported wireless LANs, including WLAN controllers, access points and certificate servers. Interacted with customer to collect and document business requirements for IT customer support related projects. Analyzed options and requirements, recommended design solutions and conducted comparative analysis. Troubleshot application, web based systems and all software performance issues. Performed software maintenance and upgrades as required. Provided 24 hr helpdesk coverage on call. Show less