Monique Brooks Email and Phone Number

- Prepares Department of Defense programmatic reporting requirements, acquisition documentation, milestone decision documentation, and spend plan management.- Supports planning, evaluation, review, and prioritization of technical and financial resources associated with assigned programs.- Supports program, planning, evaluation, and financial management functions, as well as the cost analysis and other cost and contractor performance measurement functions for assigned programs.- Prepare reports detailing the findings of program studies.- Independently selects methods, plans, and coordinates the details, and carries work through to its conclusion with minimal guidance.- Prepares, coordinates and/or reviews the preparation of portions of written plans, schedules, and milestones for accomplishing goals.

- Manage a queue of program support cases via phone and email to ensure friendly, timely, and effective resolution of questions and issues. - Investigate and resolve product bugs, alone and through collaboration with other ChurnZero teams. - Productively respond to customer feedback and offer creative alternatives and best practice guidance whenever possible.- Collaborate with Customer Success, Product Management, and Development on possible ways to improve ChurnZero’s product, services and processes. - Reliably meet personal and team case handling quotas and SLA expectations - Curate and proactively expand a library of interactive learning tools to provide effective self-service options to customers.

- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.- Applied security and loss prevention training toward recognizing risks and reducing theft.- Logged reports, expenses, receipts, and sales documents into digital database.- Developed strong rapport with customers and peers to create positive impression of business and cohesive working environments.

- Consulted with account executives to establish new business partnerships through exploratory and informative meetings focused on value and benefits of customer solutions.- Built and managed accurate sales pipeline to maintain high volume of activity, including social selling, emails, and outbound calls.- Identified prospect needs and developed appropriate responses along with information on suitable products and services.- Sustained consistent revenue streams of $207,000.- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.- Used CRM to maintain company database with essential account and sales information.

- Developed loyal and highly satisfied customer base through proactive management of customer service strategies.- Created structured and innovative fitness programs to be executed in small to large group atmospheres.- Created organization systems for inventory control, merchandising, financial reports, and schedules, increasing operational efficiency.- Set and enforced policies focused on increasing productivity and strengthening operational efficiency.

- Worked with professors to complete complex projects within specific timelines.- Streamlined processing procedures for various departments and alumni documents to improve traceability.- Assisted professors and school administrators with continuous development, review, planning and outcomes evaluation to measure program performance.- Delivered clerical support by efficiently handling wide range of routine and special requirements.

- Provided a safe, fun, and worth while summer experience for kids ages 6­-12 years old- Encouraged students to participate in a wide range of sports and indoor/outdoor activities - Completed attendance tracking and emergency report forms for all participants

- Taught kids from the ages of 3­-17 basic to advanced gymnastics skills. - Provided various skills training - Completed attendance tracking and developmental progress paperwork for all students.

- Maintained the order and cleanliness of the gym- Accommodated and communicated with patrons and students based on their needs - Recorded equipment malfunctions - Answered phone calls