Monique D. Email & Phone Number

Atlanta Metropolitan Area

64,000 square feet of unique venue and event space along with 336 tranquil guest rooms, Atlanta Evergreen Lakeside Resort is THE group destination, located just outside of Atlanta within one of Georgia’s sprawling natural parks, Evergreen offers a retreat from the city, a starting point for exploration into nature, and a year-round destination for locals and visitors alike. Surrounded by expansive lake views, two professional golf courses, and activities for everyone, the amenities of your resort stay extend well beyond our front doors.

New Orleans, Louisiana, United States

Managed the sales team to achieve budgeted revenues for current year, along with future year pre-booking goals.Directs hiring and training of all new employees in the Sales department.Solicits and services major accounts.Assist in development and implementation of annual goals and objectives for department. Monitor quality and accuracy of revenue to ensure proper application of deposit, space allocation, yield and policies. Develop, implement and evaluate short and long-term tactics and programs focused on customer and market needs/ conditions in order to ensure the achievement of group revenue goals. Produce rate strategies and guidelines with Revenue Director to be used by the team in the selling of hotel roomsWeekly meeting involving rate strategies for the next 90 days, group backlog, competitive business analysis and financial room forecasts.Formed partnership with assigned hotel General Managers to ensure collaborative effort as far as growing revenue and market share Plan, manage and evaluate all financial aspects of the sales efforts throughout the property to ensure cost effectiveness and optimal utilization of resources.Responsible for monthly forecasts and revisionsResponsible for month end reports and sales portion of month end reports for ownership.Maintain involvement in all property revenue centers to effectively plan and alter sales methods to ensure all sales levels are at budgeted and forecasted levels.Participate in property specific leadership and cultural development programs.Act with organization in the direct selling efforts to achieve property and company objectives and operational goals.Create and implement development plans for sales staff.Plan events for clients booking events at hotel and all internal staff meetings.

Greater Atlanta Area

Managing 16,000 square feet of convention space- as the sole liaison for meeting planners. Planning everything from large scale meetings, corporate receptions, trade conventions and other special events that are held on Sonesta Gwinnett Place's Atlanta property.Professionally and personally working to synchronize the speciality needs of groups to create the perfect productive meeting environment while identifying up-sell opportunities. Executing contracted details with creative flair, and effective communication to ensure overwhelming success.

Greater Atlanta Area

Southern Living Collection, luxury, destination resort on Lanier Islands just outside AtlantaOperating at 4 & 5 Diamond standards 216 hotel rooms, 36 Lakeside Villas and 30 New England Cottage-style lake housesTwo restaurants, spa and 22,000 sq. ft. function spaceActively maintained day-to-day duties of front office, concierge, bell stand, pbx, reservations, legacy kids program and boutique spa operations and hotel gift shop for a full service-four star resort. Resolved challenges arising from guest issues, inventory maintenance activities. Assigned duties and shifts to front office, reservation, pbx team members and spa coordinators. Observed front desk employee performance to ensure adherence to micro and macro directives for overall operational success. Provided solutions to unusual requests and inquiries on behalf of high profile clientele, external clients to ensure desired results. Contributed effective guest problem resolution with rapid response and recovery to guest submitted score based reviewsDeveloped interpersonal and advanced communication skills while reporting to the Hotel General Manager.

Greater Atlanta Area

Sold and serviced group and catering events based upon selective sell targets of sleeping rooms and 22,000 sq. ft. of meeting space, not exceeding 20 rooms on peak night of stay. Received and responded to customer inquiries to negotiate and capture all profitable Rooms & Catering business in accordance with selective selling guidelines. Prepared and sent requested proposals and negotiated contracts to designated potential clients.With each executed contract- coordinated all details pertaining to "Rooming Lists" to include room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc.Continuously educated corporate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, etc.Coordinated all details to appear on each "Banquet Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details.Distributed final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division.Conducted site inspections, entertained qualified potential clients. Maintained an active of list of top accounts to ensure continuous relationship building activities. Hosted functions and participated in sales blitzes after business hours to achieve departmental goals.

Greater Atlanta Area

Syracuse

Syracuse, New York Area

Syracuse

Syracuse, New York Area

Syracuse, New York Area