Monique Goelz Email & Phone Number

Fort Wayne, Indiana, United States

Fort Wayne, Indiana, United States

Fort Wayne, Indiana, United States

I am responsible for helping PITG’s Service Team reach maximum utilization of all technical resources through daily dispatch of service requests, frontline customer communication and scheduling, and providing administrative support to the Technical Services team when needed.• Act as the first point of contact to the customer for all types of service requests.• Triage and prioritize service requests as they arrive through email, manual entry, or direct customer call.• Schedule resources in the ticketing system; including escalating, reassigning, changing status as needed.• Ensure tickets are efficiently assigned by monitoring technician schedules for availability.• Communicate with customers as required; keeping them informed of ticket progress and any scheduling changes.• Work directly with Service Manager overseeing day-to-day client issues, troubleshooting, communication, and scheduling.• Monitor system alerts, backups and notifications and respond accordingly through direct action, scheduling, or ticket updates.• Support the Services team by managing schedules, creating documents, generating related reports, performing team processes and procedures, and performing general-office administrative functions.

Fort Wayne, Indiana Area

Fort Wayne, Indiana Area

● Supported the President with all administrative functions, including calendar, correspondence, and keeping files in an organized manner. ● A point of contact for customers and vendors, scheduling for pickups and offloads. Ensuring they have the necessary paperwork for their shipments. ● Managed the driver’s schedules, PTO, e-log system, and their point of contact for any problems or emergency.● Helped to file and keep information updated for WBE & DBE certifications. ● Put together quotes and handled account set-up for new customers.● Handles accounting functions, including cash receipts entry, customer invoicing, report running and basic maintenance of Sage 100 accounting system.

Benicia, California

Completed a broad variety of administrative tasks including managing multiple, very active calendars; composing and preparing correspondence; arranging meeting agendas; monitoring and responding to emails; scheduling and calendaring meetings; managing expense reports and office supplies.Set up meeting files, developed and edited presentations, set meeting agendas, prepared support materials, with a strong command of Microsoft Excel and PowerPoint; Researched required information or background on organizations and individuals.Prepared travel arrangements, expense reports, and all items needed to ensure successful focus on external relations and organizational growth; planned, coordinated and ensured the VP’s schedule was followed.Researched, prioritized, and followed up on incoming issues and concerns addressed to the Vice President.Worked closely and effectively with the VP to keep her well informed of upcoming commitments and responsibilities, and followed up appropriately.Prioritized conflicting needs; handled all matter expeditiously, proactively, and followed through on projects to successful completion, often with deadline pressures.

Benicia, California

Concord, Ca

Provided administrative support to the Directors of Children and Youth Formation. Updated and re-created the registration process for over 400 families. Handled invoicing and financial reports for all Faith Formation classes, and kept multiple filing systems organized and efficient. Created and maintained Facebook Page for the church.

Handled the administration of all commercial insurance policies. Helped to coordinate the Eldercare system, by handling coordination of benefits, and advising Administration of possible options for care of senior friars. Worked as a part of the team that assed and redesigned the IT infrastructure. Redesigned current filing system and database.

San Francisco, Ca

Worked to open and manage a new Institutional Investment office in San Francisco. Assisted in managing office support staff and office dealing with vendors and other departments including Information Systems and Facilities. Handled inventories for office supplies, kitchen and collateral.Planned and executed client and staff events as well as managing the expense accounts of five executives.

Managed day-to-day operational activities of the Foundation. Handled the Foundation’s relationships with vendors and other departments in the hospital including Information Systems, Facilities and Telecommunications. Coordinated the needs of new employees by order computers, setting up their workspaces and oriented them to new software and procedures of the office. Assisted Vice President of Institutional Advancement with daily tasks such as writing letters, composing emails, coordinating meetings, and other tasks as needed. Created and managed upkeep of a donor filing system. Worked with Finance Department on invoices and budgets. Organized and facilitated the redesign and move of the Foundation offices. Planned both donor recognition and fundraising events. Oversaw design, printing and ordering of Foundation collateral. Ordered supplies and maintained organized workroom. Assisted Vice President with Building Blocks campaign also planned the event for the unveiling of the installation.

Education record

Education record

Education record