Monique Halley Email & Phone Number

Remote

• Provide academic support for students.
• Analyze, revise and provide recommendations regarding specific parts of student papers.
• Identify and edit errors in grammar, usage, mechanics, main ideas, introduction, conclusion, development, organization and style.
• Utilized Style Guides for information on citation formatting (MLA, APA, Chicago Style)

Virtual

• Manage and navigate care for families as their expert, partner, and support-system.
• Utilize online system to virtually manage care.
• Schedule appointments.
• Locate appropriate specialists for healthcare needs.
• Research treatment options.
• Perform follow-up duties.

United States

• Performed work remotely.
• Coordinated services for students at 5 Technical Schools and Colleges(Atlanta Technical College, Gwinnett Technical College (Lawrenceville and Alpharetta), Atlanta Metro State College, Georgia Gwinnett College and.
• Conducted client intake and needs assessment for each participating student.
• Ensure program participants meet their financial literacy requirement and follow-up.
• Provided an on-site presence at each school regularly to promote FES program
• Provided referrals to partner organizations for housing counseling, childcare subsidies, workforce development, financial coaching, etc.

United States

• Enrolling clients in the Paycheck Plus Study
• Client intake and assessment for eligibility
• Provide enrollment assistance, including but not limited to completing initial applications, gathering required documents, and troubleshooting the enrollment process
• Document and maintain required client records and organize files
• Review client case files; assure presence of all necessary documentation
• Assure that client meets required qualifications, such as age, income level, parental status, etc.

Tucker, Georgia

• Provided on-site and off-site supportive interventions to the client according to the behavior modification treatment plan for families, specializing in programs for children ages 7-17 with individualized treatment for.
• Educated clients with self-monitoring and self-management skills to support identified academic, career-oriented, emotional and behavioral goals.
• Empowered client to improve day to day functionality, reducing stressors and increasing the ability to focus on treatment goals.
• Ensured client's attendance to initial medical evaluation and subsequent medical appointments.
• Build a support network around client by working with authorized collateral sources (parents, teachers, other community agencies as appropriate).
• Assured client compliance with treatment the therapist/counselor/physician is providing.

• Supervised and quality checks the development and implementation of division policies/procedures to ensure complete customer service and division performance standards are met.
• Remotely monitor client referral agents to ensure consistent performance.
• Confirmed quality customer service through 97% customer satisfaction response.
• Implemented performance action plans when needed.
• Provided feedback, coaching, and development with those on a performance plan.
• Developed and implement an efficient Service Outcome Measurement project, which accurately evaluates customer service satisfaction and the effectiveness of referrals.

Bachelor'S Degree, Psychology

Creative Writing Certificate, Creative Writing