Monique Harvey Email & Phone Number

Lincolnshire, Il

Client Technology Manager (2021 - 2022)Client Technology Analyst 2 (2020 – 2021)Client Technology Analyst 1 (2018 – 2020)Configure, integrate and test defined benefit and health management systems while supporting smaller scale projects for multiple global Fortune 100 clients in addition to executing database inquiries.* Earned Excellence Every Day Award in 2020 in recognition of going above and beyond expectations in developing and testing new website functionality. New template enhanced website performance across all defined benefit clients.* Ensure flawless defined benefit system execution during launch and maintenance phases by developing robust test plans to capture undetected bugs and by partnering with clients’ administration teams to resolve participant issues.* Enhanced the defined benefit plan participant experience by configuring and producing customized communication statements, aligning website usability with clients’ benefit plan retirement process flow and by collaborating closely with base coders to develop and test new website functionality deployed across all of Alight’s client base.* Configured DB systems to be 100% compliant with Department of Labor policies which include adherence to Secure Act minimum distribution, taxation and rollover rules, Form 5500 annual reporting and actuarial data validation.

Lincolnshire, Illinois

Managed benefit system setup, testing and implementation of all personalized communication statements for defined benefit plan participants of Verizon Communications, Inc. Administered benefit estimates, retirement benefit payment options and pension payment statements for over 200,000 participants representing multiple employment statuses.* Successfully delivered, on time, all customized benefit statements across all participants. Led six consultants in coding, testing, integrating and automating all plans, statements and forms followed by successful system configurations to recalculate service and pension payments based on employee data changes.* Augmented client team system knowledge by conducting company-wide training sessions on the Total Benefits Administration™ system. Training focused on initial setup and ongoing benefit system administration.* Increased client satisfaction by troubleshooting system set up issues and implementing effective solutions quickly. Promoted a highly collaborative environment working closely with batch analysts, benefit calculation specialists, quality assurance testers and project leaders.

Lincolnshire, Illinois

Ensured benefit estimation accuracy and drove entire implementation process for high visibility engagements valued at $3 million. Met deadlines and exceeded customer expectations by providing quality, responsive support.* Led the successful implementation of the benefit estimation within the defined benefit plan system for over 50,000 Allstate Corporation employees and agents. Adhered to business requirements, completed configurations, coordinated data points, set up the interactive voice response system and fully tested and validated outputs to ensure accuracy.* Managed a team of eight system and batch analysts in setting up the Defined Benefit system for 15,000 employees of Anthem, Inc. Oversaw all project management efforts including system configuration, batch processing, acceptance testing and production code migration.* Partnered closely with clients on employee data interfaces and resolving system issues. Coached and mentored team throughout entire process from client requirement gathering through to post launch troubleshooting efforts.

Lincolnshire, Illinois

Configured the IVR system for clients' employees to access 401K plan, healthcare, insurance and pension information via phone from the Total Benefits Administration™ system achieving all live enrollment deadlines. Key clients included Duke Energy and Schering-Plough.* Coded the Total Benefits Administration™ system to interact correctly to IVR. Debugged issues that arose post go-live and provided ongoing technical support. Evolved into an IVR subject matter expert.

Lincolnshire, Illinois

Handled record keeping, financial reporting and government compliance testing for clients' 401k plans. Provided support to Honda of America and First Chicago Corporation administering over 400,000 transactions per month valued at $20 million. Reconciled plan balances and 401k trust fund balances and advised 401k trustees on investments.* Processed employee transactions including contributions, fund transfers, QDROs, distributions and loans.* Reconciled plan balances and 401k trust fund balances. Advised 401k trustees on investments based on employee elections.* Wrote technical requirements and conducted acceptance testing in addition to training benefit service center representatives on system functionality and administration.