Brian Dean Email & Phone Number

Results-oriented management professional with extensive experience in, relationship management, operations management, contact center leadership, employee benefits, client services, benefits administration and technology. Recognized for special expertise in establishing and growing business relationships. Involved and progressive leader focused on building strong, and empowered teams through active staff development, training, performance coaching and mentoring. Specialties/Results:• Annual plan sponsor satisfaction service rates of over 90% year over year.• Monthly, Quarterly and Annual Key Performance Indicators were met 99% of the time through leading, motivating, mentoring and empowering team members.• Led process improvement initiatives within operational teams resulting in 15% daily processing efficiency, increased participant satisfaction by 11% and reduced operating cost by 32%.• Received CEO Circle of Honor Award for leading a large corporate divestiture project. Exceeded client expectations by implementing an automated payment processing system which led to operational cost savings of $225,000.

Listed skills include Management, Leadership, Outsourcing, Project Management, and 23 others.

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  Quinnipiac University - School Of Business

  Business Management