Monique L. Email and Phone Number

Engage in company defined selling process during display home and community tour to deliver an effective sales presentation. Builds rapport with prospects and actively seeks to close prospective customers by asking multiple closing-related questions during the presentation, including confirmation of return visit.- Sells the benefits of the community, the reputation of the Company, and the quality and design of company products, construction, and service. - Explains and processes sales documentation for prospective customers, completing the Company's purchase agreement contract paperwork.- Proactively communicates and responds in a professional and timely manner to all external and internal stakeholders working collaboratively with others to ensure that the entire process is efficient and seamless for the customer.- Performs all necessary follow-up to ensure the successful closing of sales.- Manages backlog, maintaining strong lines of communication with customers post-purchase decision.

- Manage incoming leads from various online sources for the purpose of gathering information and obtaining appointments. Communicate community information, products, options and financing plans. - Return all customer Internet inquiries, Live Chat, phone calls, and other forms of inquiry promptly and accurately. - Use the Lead Management System (touch points CRM) to create follow up and customer interest notes. - Maintain daily internet tracking and follow up sheets/databases.

Drive company sales through support to VP of Sales and Marketing and sales team, as well as assist in ensuring that all company sales and marketing strategies are implemented properly. - Awarded 2013 Division Employee of the Year.- Develop division and community specific marketing plans.- Work within budget to maximize spend and return on investment.- Monitor community traffic and internet traffic through production of related reports from CRM and Google Analytics.- Ensure that brand standards consistent and are maintained in all marketing efforts.- Program exterior color selections for attached product to ensure high quality streetscape community look and feel.- Provide support and problem solving in CRM usage, as well as Interactive Sales Center. - Respond to web-based customer inquiries and maintain marketing lists for coming soon communities.-Strategize and implement weekly outreach through eblasts to leads, prospects and realtors, as well as evaluate open and click though rates on a weekly basis for effectiveness.- Gather information for competitive market analysis.

Work experience primarily in Northern Virginia and Montgomery County, Md. markets selling condos, town homes and single family homes.Prepare all contract documents at point of sale, track all customer traffic, follow up correspondence, appointments and realtor presentations through CRM system, maintain weekly updates with purchasers on construction status of their home, review and revise community specific marketing goals/strategies, update competitive market analysis, maintain pristine model and inventory homes, work with each prospect through the company prescribed pathway to sale.

Deliver company fit process to match customer needs with appropriate products, maintain inventory, review quarterly bra sales by brand, style and size to determine future inventory orders.

Planned and implemented instruction and concert performances for all performing ensembles, managed instructional budget and fundraising activities.