Monique Stepney Email & Phone Number

Marietta, Georgia

Work closely with Product, Engineering, Ops, Billing and Customer Support to identify, document, propose, and implement solutions to improve merchant experience.Provide production boarding operational support.Partner directly with the Boarding & Partner Tools Engineering team and related Product teams to improve and facilitate adoption of changes and.

Roswell, Georgia, United States

Respond to support cases in the Zendesk tool and phone calls as required. Assist customers during the integration of their website to the payment functionality. Manage customers’ accounts. Record details of inquiries, comments and details of action taken via the Zendesk tool. Update Jira with bug reports and feature requests. Deal with customer.

Sandy Springs, Georgia, United States

Answered and fielded multi-line telephones, directed calls or took messages for providers or staff in addition to scheduling appointments and procedures for patients via phone, email, or fax following physician and clinic protocols and patient preferences in the Practice Management computer system. Obtained accurate and complete patient demographics and.

Alpharetta, GA

Prioritized incoming prior-authorization and pre-certification requests as outlined in departmental policies, procedures, and workflow guidelines. Contacted the health plan to gain plan information, verify active coverage, obtain all plan benefits as well as authorization requirements. Communicated efficiently and professionally with the facility or.

Atlanta, Georgia, United States

Assisted with preparing and modifying documents including correspondence, signage and emails. Handled disgruntled customers by offering suggestions and solutions. Assisted with product placement and stocking. Created and maintained relevant social media accounts. Managed, filed and organized confidential material, processing and tracking documents..

Louisville, Kentucky, United States

Enrolled thousands of applicants for the Affordable Care Act and for presumptive eligibility. Identified and utilized cultural and community resources. Handled and assembled information concerning the patient's clinical background and referral needs and provided appropriate clinical information to specialists. Researched and resolved payment discrepancies.

Louisville, Kentucky, United States

• Reconciled, allocated and audited monthly group billing statements.
• Tracked accounts for reconciliation and collection.
• Determined origin of errors and resolved within timely fashion.
• Completed hundreds of termination requests sent from groups weekly.
• Processed premium payments to accounts.
• Facilitated completion of group requests and confirmed with their respective departments.

Louisville, Kentucky Area

• Diffused and turned volatile customer situations into positive experiences; endured customer satisfaction.
• Adhered to the guidelines of the Center of Medicaid and Medicare Services when documenting member inquiries.
• Communicated and verified plan details and benefits with members and service providers; processed insurance invoice payments.
• Processed plan cancellations and disenrollments.
• Navigated members and providers through company website to process plan changes.
• Demonstrated research and problem solving skills daily.

Certified In Esthetics, Reflexology, Microcurrent, Micodermabrasion, Led, Aesthetician/Esthetician And Skin Care Specialist

Bachelor Of Arts (Ba), Communication, General

Communication And Media Studies; Communication Disorders

Communication Internship

Education record

Spanish Language And Literature

Activities and Societies: Spanish Honor Society - Spanish Honor Society Student Exchange Program