Investigated property damage claims related to damage during packing, moving or unpacking.Conduct thorough assessment to determine the extent and cause of damage.Managed claims Intake and initial review processProvide timely and accurate information to customers, agents, and drivers regarding claim settlement.Resolve customer issues and complaints via phone, email, and/or US Mail.Resolve telephone issues and work with contracted agencies to finalize customer-oriented concerns.Make fair and objective decisions while maintaining cost.Draft letters to customers itemizing claim settlements and creating spreadsheets to track settlementConsult with repair specialists or using standard guidelines to estimate repair or replacement costs.

Accept and review claims filed by military personnel or their dependents.Ensure that all necessary documentation is submitted and complete.Conduct thorough investigations to determine the validity of claims.Interview claimants, other relevant parties to gather information.Inspect pictures to damaged property or goods to assess the extent of damage.Evaluate and document the damage to property, household goods, or personal items during military moves or deployments.Consult with repair specialists or using standard guidelines to estimate repair or replacement costs.