Monique Cheney, Qmhp, Mba Email & Phone Number

Houston, Tx, Us

Houston, Texas Area

As a Care Coordinator at The Harris Center for Mental Health and IDD Services, I provided comprehensive support to direct care staff, effectively managing non-profit partnership referrals, screening, and scheduling. Key responsibilities and achievements include:Non-Profit Partnership Coordination: Acted as the primary contact for coordination with non-profit partners, ensuring clients received necessary resources.Budget Management: Successfully managed an $80k budget for a non-profit partnership, achieving a 20% budget reduction through meticulous tracking of client referrals and invoice reviews.Utilization Review: Conducted utilization review activities, addressing eligibility determinations, authorizations, clinical reviews, and administrative issues to minimize revenue loss.Subject Matter Expert: Served as the lead for the Tejas Managed Care system, analyzing data and generating/reviewing Medicaid managed care organization (MCO) prior authorization requests for clinical assessments and services.Standard Operating Procedures: Developed detailed standard operating procedure guides to enhance the team’s knowledge and understanding of departmental activities.My role ensured efficient coordination with partners, optimized budget management, and improved procedural adherence, significantly contributing to the organization's operational success.

Houston, Texas Area

As a Clinical Training Specialist, I successfully designed and delivered impactful training programs, leveraging adult education principles to enhance learning outcomes. Key achievements include:Training Facilitation: Delivered 15 clinical training courses to both small and large groups, utilizing advanced adult education techniques to maximize engagement and retention.Content Development: Created easy-to-understand training materials that boosted participant engagement by 30%.Competency Assessments: Administered competency assessments to refine training methods, resulting in improved employee competency and enhanced patient care.Employee Engagement: Developed, organized, and analyzed employee engagement surveys, identifying trends and providing actionable recommendations to achieve staff engagement goals.Training Compliance: Ensured 100% training compliance by using advanced Excel and Learning Management System (LMS) functions to track training completions for over 100 employees.New Employee Orientation (NEO): Facilitated 117 New Employee Orientation sessions and annual refresher training for 1,393 employees, applying adult learning principles to enhance the onboarding experience.Onboarding Excellence: Prepared and presented orientation materials focused on the company’s mission, vision, and values, contributing to a welcoming and consistent onboarding process.My commitment to fostering a learning environment that supports employee development and organizational goals has been instrumental in driving performance improvements and employee satisfaction.

Houston, Texas Area

In my role as a Quality Assurance Coordinator, I led initiatives to enhance organizational effectiveness and employee competency, driving significant improvements in service delivery and staff performance. Key responsibilities and achievements include:Organizational Effectiveness: Spearheaded the design, implementation, and development of programs focused on organizational effectiveness, enhancing employee competency and service delivery.Training Needs Assessment: Conducted competency and needs assessments, and performance appraisals to identify training opportunities, resulting in a 20% increase in employee productivity.Professional Development: Promoted staff development by ensuring alignment with organizational goals through strategic engagement, competency reviews, action planning, and targeted training programs.Consultative Services: Provided high-level advice and consultative services to middle and senior leadership, improving employee engagement and competency, and fostering a positive work culture.Mentorship and Leadership: Acted as a mentor and leader to over 50 employees, boosting productivity and client engagement through effective coaching and support.Feedback and Recommendations: Delivered feedback and strategic recommendations to senior staff, enhancing employee morale, productivity, and reducing revenue loss due to errors.Team Collaboration: Developed and maintained strong working relationships with direct care staff through focus groups, workshops, and brainstorming sessions, driving employee morale and productivity.My proactive approach in assessing training needs and implementing strategic development initiatives has significantly contributed to improving organizational performance and employee satisfaction.

Houston, Texas Area

As a Mental Health Care Coordinator, I played a pivotal role in delivering comprehensive mental health recovery services to individuals with severe mental illness in both field and clinical settings. My key responsibilities and accomplishments include:Service Coordination: Coordinated, scheduled, and provided mental health recovery-oriented services, ensuring effective delivery in both field and clinic environments.Clinical Assessments: Completed thorough clinical assessments and treatment planning in accordance with state and agency guidelines, leading to a 40% increase in client engagement.Care Plan Management: Coordinated and implemented care plan activities, continuously monitoring progress through detailed progress notes and routine care assessments.Holistic Care Approach: Assessed medical appropriateness and quality of care using a holistic approach, collaborating with care teams, supervisors, and medical directors to overcome barriers and achieve treatment goals.Caseload Management: Successfully managed a caseload of 30 to 70 clients, maintaining an 80-100% productivity rate per month.My efforts in coordinating mental health services and creating effective treatment plans have significantly enhanced client engagement and the overall quality of care provided.

The Woodlands, Tx

Sales Execution: Drive profitable sales by implementing hiring plans developed by the Business Operations Manager and General Manager.Training: Ensure all Brand Associates are thoroughly trained on Express, Inc. standards, product knowledge, and company programs and initiatives.Operational Support: Support strategies to prepare teams for peak business periods and proactively address issues impacting store schedules, staffing needs, and team welfare.Budget Management: Assist the leadership team in ensuring profitability by adhering to supply and facilities budgets.Customer Service: Provide customer service training to enhance customer satisfaction and maintain a proven track record of increasing customer satisfaction.

Houston, Texas Area

Assist case managers in conducting client assessments to determine needs and eligibility for services related to HIV/AIDS.Develop individualized service plans in collaboration with clients and case managers.Provide clients with information and referrals to community resources, including healthcare, housing, employment, and education.Monitor and document client progress, maintaining accurate and up-to-date case files.Participate in case conferences, team meetings, and training sessions.Conduct follow-up visits and phone calls to ensure clients are receiving appropriate services.Assist in crisis intervention and provide support to clients in emergency situations.Advocate for clients' rights and access to necessary services.Help clients set and achieve short-term and long-term goals.Maintain confidentiality and adhere to ethical standards in all interactions with clients.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

As a student at Texas Woman's University I obtained a Master's in Business Administration.

Bachelor Of Applied Science - Basc, Psychology

Activities and Societies: Campus Activity Board

Bachelor Of Science (B.S.), Psychology

Activities and Societies: Campus Activity Board As a student at the University of Houston-Downtown I obtained a BS in Psychology. Along.