Completed Supermums Salesforce Consultancy Skills Training in April 2024.Supermums is a global organization and registered Trailhead Academy Training Partner specializing in providing professional training and upskilling for roles in the Salesforce ecosystem. My 12 week course provided 6-8 hours per week of training in Salesforce Consultancy with weekly live webinars, mentoring calls with Heather Black, and work assignments.Training Covered:Agile Project Management​BA Scripts (Content Management)Business AnalysisChange ManagementCRM PlanningDevOpsRequirements EngineeringSales/Service Cloud (BA Scripts)

As an adjunct professor of marketing, my primary focus lies in imparting knowledge and fostering a deep understanding of marketing principles, consumer behavior, and the various career opportunities available within the field. By utilizing a combination of theoretical concepts and practical case studies, I ensure that my students receive a comprehensive education that prepares them for the dynamic world of marketing.Through interactive discussions, group projects, and hands-on activities, I encourage my students to actively engage with the subject matter, enabling them to develop critical thinking and problem-solving skills. I empower my students to think outside the box and create unique marketing strategies by fostering an environment that promotes creativity and innovation.Assistant Director of Admissions – Saint Leo University | Sept 2020 – February 2021 As the Assistant Director of Admissions, my primary responsibility was to manage the recruitment and application process for prospective students within an assigned geographic territory. This included overseeing the communications with agencies, external partners, and student applicants, leading them through the admissions pipeline from initial inquiry to enrollment. The role required close collaboration with internal teams and external agencies to optimize student recruitment strategies and ensure a seamless admissions process.monique.wilson@saintleo.edu

Cultivating success through connections is my zone of genius. As the Lead Consultant at Monique LaRue Consulting & Media LLC, I thrive on forging partnerships with diverse organizations, spanning from tech startups to nonprofits. Compassion, critical connections, and collaboration have been the keystones of my success.Boasting over a decade of expertise in melding marketing, customer success, relationship management, and consultative selling, I find inspiration in shaping innovative, heart-centered products and services. From ideation to product launch and implementation, I've navigated the creative process, crafting and launching successful products and events for both myself and my clients.I recently completed my a Salesforce Consultancy Certification (2024) through Supermums to further enrich my skill set and amplify the value I deliver to clients. This investment in my professional development equips me with enhanced proficiency in business analysis, project management, and customer engagement—essential elements to elevate my clients' impact on the world.Beyond my consulting role, I find joy in empowering young professionals to develop their social and navigational capital through coaching, podcasting, and keynote speaking. Eager to learn, grow, and consistently challenge myself, I firmly believe in leveraging this one precious life to make a positive difference in the world through my work. Onward 🚀Listed below are some of my achievements to date:► SV Academy - Customer and Partnerships Success: Worked as deputy for the Head of Customer and Partner Success, managed junior customer success managers' day-to-day mentoring and coaching. Created and developed customer success processes and procedures for new startup initiatives.► Rosalyn Carter Institue for Caregivers - Engagement Strategist: Responsible for creating, implementing, and executing a nationwide engagement program to reach working caregivers for the RCIC.

As a Customer Experience Partner, my role involved being a trusted Subject Matter Expert for corporation HR leaders.I guided them through innovative SaaS coaching and leadership development programs, with a particular emphasis on developing first-time and seasoned managers and individual contributors.Regular communication with customers allowed me to understand adoption trends, gauge sentiment, and identify opportunities for deeper engagement. With an entrepreneurial mindset and a passion for continuous learning, I approached each day's tasks with curiosity and dedication.My strong focus on business development further contributed to driving growth and success for both the organization and its clients.Here are some of the opportunities I had to build customer partnerships in this job:► Advocated for customer's perspective to shape sales/marketing process and product roadmap.► Established, managed, and fostered multiple customer relationships to ensure the successful implementation of leadership development coaching and other SaaS services.► Evaluated customer data to enhance customer experience and showcase impact on business.

In my role as a Customer Success Manager with (LifeWorks acquired by TELUS Health), I played a pivotal role in driving the adoption of EAP and Wellness product/service features that aligned with the customers' overall business objectives.Acting as a bridge between product management and the customer, I effectively communicated the product roadmap and demonstrated how it would impact their utilization strategies.By closely collaborating with clients, I identified and implemented best practices that enhanced the platform's core function of recruiting employees to utilize the products and services.Through this approach, I ensured that customers maximized the value of the platform and achieved their desired outcomes.Below listed were my key accomplishments:► Drove new business development and expanded product line within strategic channels, consistently achieving monthly retention, renewal, and revenue targets.► Nurtured and managed a 20+ enterprise client relationships portfolio, consistently achieving successful renewals and maintaining an annual book of business averaging $3M.► Ensured seamless and valuable customer journey experience, proactively resolving escalated issues.

In my role here, I had the privilege of contributing to the success of the merchant financing business analysis team and leading change management initiatives for the sales team in the merchant financing business group ( 100+ agents).I worked collaboratively with cross-functional teams, such as compliance, legal, and marketing, to define and document business requirements for new and ongoing department objectives.I was crucial in supporting project initiatives by identifying target outcomes, establishing timelines and metrics, and defining key deliverables.Following were my pivotal accomplishments in this role:► Created and delivered captivating training programs to educate the team on system enhancements and policy changes.► Developed engaging department communications to effectively convey policy and procedure updates, software implementations, and project progress.

As a Project & Partnerships Manager, I thrived on utilizing my exceptional account management and customer experience skills to successfully lead complex initiatives.From inception to completion, I navigated each project forging valuable partnerships with critical collaborators.Working closely with leadership and critical internal and external stakeholders, I diligently identified, clarified, and documented the business project requirements.When challenges arose, I handled escalations, resolved conflicts, and employed innovative problem-solving approaches to ensure seamless operations and timely project delivery for our clients.► Directed implementation of comprehensive telecom infrastructure for multi-location projects, overseeing coordination with client partners and vendors. Monitored project timelines and milestones, providing regular updates to stakeholders.

As lead consultant, I worked with various organizations, including start-ups, corporate entities, and mission-based ventures.Together, we embarked on a journey to implement groundbreaking strategies for fund development, market expansion, membership growth, and sales and marketing initiatives.By engaging closely with project stakeholders and business leaders, I ensured a deep understanding of their objectives and areas for enhancement, allowing me to execute successful outcomes that exceeded expectations.To stay ahead of the curve, I conducted comprehensive market research and competitive analysis, enabling me to identify industry trends and uncover valuable customer opportunities.Listed were a few of my accomplishments during these years:► Directed fund development project for Georgia Minority Supplier Development, involving relationship cultivation, securing pledges, and obtaining donations and sponsorships, surpassing donation goal within 90 days.► Orchestrated the launch of a new product for Beulah Heights University, leading to a highly successful program launch and achieving 100% conversion and retention within the first year.► Devised go-to-market plan, spearheaded business development efforts, and crafted a lead generation strategy for Sundberg Learning Systems, resulting in the successful adoption of the program by the State of Georgia.

In this role, I managed and developed a custom Cisco Networking Scholarship Mentoring Program, resulting in 100% paid corporate internship placements for student participants.Here were some of my critical accomplishments:► Cultivated and sustained strategic relationships with corporate partner executives.► Responsible for planning, volunteer acquisition, and funds development for Technology Habitat House Build.► Assumed the interim director position for a computer recycling organization partnered with TechBridge and navigated the complex tasks of staff transitioning, asset dissolution, and acquisition oversight.