Monique Liburd Email & Phone Number

Marlborough, Ma, Us

Marlborough, Ma, Us

Marlborough, Ma, Us

Generate a list of contract renewals on a monthly basis.• Prepare reports on client contracts on installed base vs. contract obligations.• Partner with Regional Sales Managers and Client Account Manager on preparing information for account reviews, retention management additions/deletions, mergers, consolidations, and splits.• Coordinate with Sales Operations Manager on pricing determination.• Review and track all contractual documents for each client, such as, contract amendments, tax documents, purchase orders, etc. during time of submission.• Send out renewal notifications to clients ninety (90) days in advance of expiration, and follow-up on lapsed renewals via phone or written correspondence.• Ensure that clients are properly invoiced and provide billing instructions for accounting team.• Work with clients to facilitate any midterm contract changes, and any other special equipment allocation issues.• Enters orders received from clients and channel partners into ERP system.• Works closely with Operations department to ensure that all orders are meeting export compliance requirements.• Ensures CRM information is updated including but not limited to contact information, selling opportunity status, or other general account information, as necessary.• Responds to and complete customer requests for commercial documentation, including but not limited to insurance, safety, compliance, quality, legal, or financial.

Natick, Ma, Us

• provided 1-on-1 customer support, including personal shopping, answering 30-40 calls daily, and processing returns/credits• assisted in website-related duties, including product proofing details, photoshoots, email inquiries, and live chat

Toronto, Ontario, Ca

• respond to service inbox inquiries within expected time frames, providing updates to the customer through resolution• run audit reports to ensure all member records are accurate and transactions have been processed correctly• provide CS leadership updates on open service issues, resolution status, and patterns/trends in service inquiries• support customer training on functionality of League HR portal, where they can manage their program and generate reports

Framingham, Ma, Us

• acted as liaison for the Strategic Account Leader and customers to remove non-strategic selling activities• collaborated with departments to understand solution opportunities to impact customer satisfaction and retention• assisted on program rollouts, implementations, and retention/sales growth-related projects on customer sites• resolved customers’ issues using available resources (NSP, Sales Liaison, Transportation, Operations, etc.)• consistently met activity goals and daily metrics, such as outbound dials, selling time, and live contacts

Natick, Ma, Us

• provided 1-on-1 customer support, including personal shopping, answering 30-40 calls daily, and processing returns/credits• assisted in website-related duties, including product proofing details, photoshoots, email inquiries, and live chat

• ensured accuracy of domestic/import POs while completing daily orders for retail partners, including Bed, Bath and Beyond,Home Depot, and Lowes• tracked product stock, inventory movement, and pricing through CommerceHub and QuickBooks software• handled high call volume regarding POs, custom orders, prospective vendors, setting up new accounts, and more

• redesigned outdated customer service programs to implement new and improved accuracy in tracking daily orders• led first step of quality assurance by analyzing evidence of damaged items to determine need for exchange or dismissal

● Accountable for tracking daily business activity through data input and analysis.● Responsible for organizing fabric samples, prepared monthly mass mailing projects and assisted sales representatives with the assembly of swatches.● Served as a liaison between different departments to assist on various assignments and tasks as necessary.

Monza, Mb, It

Sales Assistant• Received and processed POs for luxury hotel vendor partners on daily basis.• Prepare and distribute sales invoices to retail partners.• Communicated with warehouse personnel and sales representatives to guarantee that items shipped and delivered globally in a timely manner.• Monitored and updated accordingly the daily sales in an ongoing effort to maximize profitability.• Collaborated in the design and display of a booth for the “International Hotel & Restaurant Show” held at the Jacob Javits Center in NYC