Monique Liburd Email & Phone Number

Marlborough, MA, US

Marlborough, MA, US

• Generate a list of contract renewals on a monthly basis.
• Prepare reports on client contracts on installed base vs. contract obligations.
• Partner with Regional Sales Managers and Client Account Manager on preparing information for account reviews, retention management additions/deletions, mergers, consolidations, and splits.
• Coordinate with Sales Operations Manager on pricing determination.
• Review and track all contractual documents for each client, such as, contract amendments, tax documents, purchase orders, etc. during time of submission.
• Send out renewal notifications to clients ninety (90) days in advance of expiration, and follow-up on lapsed renewals via phone or written correspondence.

Natick, MA, US

• provided 1-on-1 customer support, including personal shopping, answering 30-40 calls daily, and processing returns/credits
• assisted in website-related duties, including product proofing details, photoshoots, email inquiries, and live chat

Toronto, Ontario, CA

• respond to service inbox inquiries within expected time frames, providing updates to the customer through resolution
• run audit reports to ensure all member records are accurate and transactions have been processed correctly
• provide CS leadership updates on open service issues, resolution status, and patterns/trends in service inquiries
• support customer training on functionality of League HR portal, where they can manage their program and generate reports

Framingham, MA, US

• acted as liaison for the Strategic Account Leader and customers to remove non-strategic selling activities
• collaborated with departments to understand solution opportunities to impact customer satisfaction and retention
• assisted on program rollouts, implementations, and retention/sales growth-related projects on customer sites
• resolved customers’ issues using available resources (NSP, Sales Liaison, Transportation, Operations, etc.)
• consistently met activity goals and daily metrics, such as outbound dials, selling time, and live contacts

Natick, MA, US

• provided 1-on-1 customer support, including personal shopping, answering 30-40 calls daily, and processing returns/credits
• assisted in website-related duties, including product proofing details, photoshoots, email inquiries, and live chat

• ensured accuracy of domestic/import POs while completing daily orders for retail partners, including Bed, Bath and Beyond,Home Depot, and Lowes
• tracked product stock, inventory movement, and pricing through CommerceHub and QuickBooks software
• handled high call volume regarding POs, custom orders, prospective vendors, setting up new accounts, and more

• redesigned outdated customer service programs to implement new and improved accuracy in tracking daily orders
• led first step of quality assurance by analyzing evidence of damaged items to determine need for exchange or dismissal

• Accountable for tracking daily business activity through data input and analysis.
• Responsible for organizing fabric samples, prepared monthly mass mailing projects and assisted sales representatives with the assembly of swatches.
• Served as a liaison between different departments to assist on various assignments and tasks as necessary.

Monza, MB, IT

• Sales Assistant
• Received and processed POs for luxury hotel vendor partners on daily basis.
• Prepare and distribute sales invoices to retail partners.
• Communicated with warehouse personnel and sales representatives to guarantee that items shipped and delivered globally in a timely manner.
• Monitored and updated accordingly the daily sales in an ongoing effort to maximize profitability.
• Collaborated in the design and display of a booth for the “International Hotel & Restaurant Show” held at the Jacob Javits Center in NYC