Monique Mcwilliams Email & Phone Number

Milwaukee, Wisconsin, United States

Continued responsibility for leading the National Account Operations team that partners with Direct Supply’s top National Account Sellers to drive Business Development and Contract Management success for Direct Supply’s largest Corporate customers. Lead and participate in critical Corporate and Division Initiatives focused on improving the Customer Experience and driving Increased Profitability.* Represented National Accounts division on cross-functional leadership team to deliver Personal Protective Equipment to our Senior Living residents during the COVID-19 crisis.* Continuous process optimization led to nearly 2,000 hours of work elimination in three years.* Focused partnership by team with National Account Selling partners contributed to the additional of nearly 200 additional contracted programs for Direct Supply.* Expanded team to allow for concentrated focus on new lines of business and markets, including Building Management solutions, Acute, and Home Health

Milwaukee, Wisconsin, United States

Responsible for leading the National Account Operations team that partners with Direct Supply’s top National Account Sellers to drive Business Growth and Contract Management success for Direct Supply’s largest Corporate Relationships. Lead and participate in critical corporate, division and departmental initiatives focused on driving revenue growth, an improved Customer Experience, process efficiencies and optimization, and increased profitability.o Transitioned from Information Technology into Health Care, leveraging my Sales and Operational executive leadership experience and skills to quickly assimilate and bring value to the organizationo Developed comprehensive contract management strategy focused on revenue retention and growth of the customers who deliver the majority of Direct Supply’s revenueo Evaluated roles, functions, and business outcomes from team. Defined metrics and reporting to drive improved productivity, customer satisfaction, and overall business impact of team

Promoted to Group Executive in 2017 with continued responsibility for growth and financial performance of Community and Regional Banking team – including $275M in revenue, $100M in sales, 4,600 client relationships, and a team of 30 employees. Clients ranged in size from $1M - $10B in assets, organized into three distinct client segments based on size and revenue• 'Same store sales' improved 350% in team's first year; ongoing team performance delivered an overall total of nearly $1B in contract value to the organization.• Led the team to consistent year-over-year sales success; personally recognized with either 100% Club or President’s Club results for 7 out of 10 years.• Secured competitive client renewals, with average YOY retention rates of 97%.• Developed comprehensive Go-to-Market strategy, including targeted solutions & associated sales tactics, account and quota assignment, activity protocols and standards, and disciplined sales management.• Participated in key Corporate and Division initiatives, including Segmentation and GTM Strategy Development, Relationship Development Center, and Improving the Client Experience, the latter resulted in material organizational and functional changes.

Oversaw Payments Client Management and Product Support organization – focused on client retention, client satisfaction, and client product support for Metavante's Debit, Credit, Prepaid, and Loyalty clients, leading a team of over 100 employees- Increased revenue from existing clients through increased sales of new services - Secured competitive client renewals, with retention success of greater than 95%- Delivered improved YOY client satisfaction results and performance standards while adhering to expected fiscal performance- Created web-based channel for Product Support and Client Communication

Directed the Client Support organization, resolving product concerns of Metavante’s banking clients; led a team of over 150 employees- Delivered improved YOY client satisfaction results and performance standards while adhering to expected fiscal performance.- Created Web-based Self Help Product Support Channel and Client Communication Standards- Integrated all Metavante Product Support teams into one support organization, with consistent processes, tools, and performance standards.- Redesigned Project Request process to create a more efficient and client focused experience.