Monique Serrano Email and Phone Number
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Possess strengths in management, leadership, organization, multitasking, written and verbal communications skills, and the ability to identify and solve problems. Utilize excellent knowledge of administration, supervision, budgeting, advertising, customer service, and personnel control. Enjoys working with people of diverse backgrounds, cultures and professional levels. Dedicated to meeting and surpassing company expectations. Self-starter, independent, well organized and hard working. Skills – Computer, Data Entry, Microsoft Office, G Suite, Salesforce, Teams, Skype, Zoom, Avaya and ShoreTel.
San Jose Police Department
View- Employees:
- 181
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Police Data Specialist IiSan Jose Police Department Nov 2024 - PresentSan Jose, California, United StatesCourt Liaison Unit• Case Manager: Preparing case work to submit to SCC DA.
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Police Data Specialist IiSan Jose Police Department Dec 2022 - Nov 2024San Jose, California, United StatesOperations Support Services Division - Records Unit: •Specialized in Services, Fingerprints, Report Counter, and Routing. • Trainer and support for the Academy training.• Support for recruiting events for SJPD.• Member of the LESPA, Policy and Training committee.
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Police Data Specialist ISan Jose Police Department Nov 2021 - Dec 2022San Jose, California, United States
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Client Loyalty SpecialistService Champions Heating And Air Conditioning Norcal Oct 2020 - Nov 2021Pleasanton, California, United States -
Quality Assurance SpecialistRealpage, Inc. Jul 2018 - Jul 2020Campbell, California, United States• Understood and applied quality methods and practices to ensure on-time delivery of high-quality response and customer service.• Introduced Quality Assurance and set expectations and guidelines for agents in both Support and Verifications. • Evaluated agent calls to ensure they are following proper guidelines, worked on special projects, scheduled weekly/monthly meetings. • Continual learning of quality best practices and technologies.• Participated in quality activities for complex projects and processes.• Email communication with monthly stats for agents, as well as Quality Assurance Training which included important updates and focused on areas of improvement. • Audited over 50 employees a month, which included 2-3 audits based on the experience level of the employee. -
Bc Forward - Technical Customer Support AgentGoogle Feb 2018 - Jul 2018San Jose, California, United States• Solved technical issues for customers and colleges by troubleshooting and investigating problems, prioritizing and escalating issues, managing and optimizing issue workflow and proactively identifying support needs.• Consulted call center with email and chat communication, processed requests policy and account changes, and processed payment refund disputes.• Appointed within one month of hire, was selected to work on a high-profile special project. -
Client Service RepresentativeOn-Site.Com Jan 2016 - Feb 2018Campbell, California, United States• Coordinated expert attention to detail while evaluating required documentation and researching needed information.• Followed strict guidelines for rental properties and their individual criteria.• Provided discrete and confidential assurance for low- and high-profile clients. (In September 2017 On-Site.com was acquired by RealPage Inc.) -
Store ManagerEarthbound Trading Company Jul 2013 - Jan 2016San Jose, California, United States• Coached and developed the team to become stronger leaders and associates.• Set goals and expectations for daily workload tasks.• Networked to increase foot traffic and form bonds.• Managed sales to meet weekly goals and payroll hours.• Developed a new form for second interviews to ensure we were meeting hiring needs.• Within the first month of hiring, became acting Store Manager and passed District Manager visit.• Achieved All-Star Sales ranking in the district for several weeks/months as a top performer.• Decreased inventory loss from previous inventory year stats.• Promoted from Assistant Manager to Store Manager.
Monique Serrano Skills
Monique Serrano Education Details
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High School
Frequently Asked Questions about Monique Serrano
What company does Monique Serrano work for?
Monique Serrano works for San Jose Police Department
What is Monique Serrano's role at the current company?
Monique Serrano's current role is Police Data Specialist II at San Jose Police Department.
What is Monique Serrano's email address?
Monique Serrano's email address is mo****@****age.com
What is Monique Serrano's direct phone number?
Monique Serrano's direct phone number is +140887*****
What schools did Monique Serrano attend?
Monique Serrano attended San Jose City College, Abraham Lincoln High School.
What are some of Monique Serrano's interests?
Monique Serrano has interest in Children, Education, Environment, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Monique Serrano known for?
Monique Serrano has skills like Customer Service, Retail, Microsoft Office, Merchandising, Management, Microsoft Word, Google Drive, Visual Merchandising, Time Management, Inventory Management, Retail Sales, Loss Prevention.
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Monique Serrano
Customer Service Representative At Capital Group | American FundsLos Angeles Metropolitan Area -
monique serrano
Greater Phoenix Area2bankofthewest.com, usfoods.com -
3sbcglobal.net, ypm.com, ypm.com1 (949) 8XXXXXXX
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1lordandtaylor.com
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