Monique Taylor Email & Phone Number

Herndon, Virginia, United States

-Write and edit technical documentation, user manuals and training literature.-Apply advanced consulting skills, extensive technical expertise, and full industry knowledge to develop innovative solutions to complex problems.-Communicate with internal and external, technical, and non-technical stakeholders to ensure the quality and accuracy of the assigned.

Portsmouth, Virginia, United States

• Develops business relationships to ensure effective communication and efficient operations with employees, vendors, and current and prospective customers.
• Creates and manages procedural documentation including onboarding packets, user manuals, and other relevant documents.
• Directs and manages transportation, scheduling, distribution, delivery, and other aspects of logistics operations.
• Prepares budget, profit plans and capital requests as required. Evaluates metrics and adjusts activities to meet or exceed performance expectations.
• Performs management functions of staff selection, development, discipline, performance reviews and/or terminations.
• Oversight and management of all transportation operations, profit, and loss (P&L).

Chesapeake, Virginia

• Member of the content team of 4 writers to create content for the US Navy’s new PMS system. Oversaw the writing and/or editing of over 76,000 MIPs (SOPs) that cover all required maintenance on both US Navy Surface.
• Writes and edits technical documents including reference manuals and product manuals.
• Writes and edits procedural documentation such as user guides and manuals.
• Research product samples to fully understand product.
• Assess the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding.
• Plan writing processes and set timelines and deadlines.

Fort Monroe, Virginia

• Improve the operational systems, processes, and policies in support of company’s mission – specifically, support better management reporting, information flow, and management, business process and organizational.
• Managed and increased the effectiveness and efficiency of production teams, created cross-training modules to each function as well as coordination and communication between support and business functions.
• Created training programs built around employee’s long-term career planning, including an initiative geared toward operational excellence.
• Oversee overall financial management, planning, systems, and controls.

Fort Monroe, Virginia

• Providing consultancy on company development programs and curriculum and suggest tracking tools and relevant KPI measurements.
• Work with department managers to conduct action planning programs with intact teams and track action plans and results.
• Participate in occasional roundtables, company coalition team sponsorships, and engage frontline employees for direct feedback to diagnose problem areas, identify root causes, and suggest/implement solutions that.
• Track and promote the various employee engagement committees. Partner with the Department of People and Culture and business units to improve employee engagement and employee commitment strategies within their areas.
• Work with coalition teams to sponsor company events to support the culture.
• Serve as editor in chief for the company newsletter and take a lead role in developing employee.

• Key manager of management team, instrumental in establishing company policies and guidelines.
• Head of SLA (Service Level Agreement) task force, responsible for ensuring achievement of metrics by working across departments to implement best practices of the end-to-end process. – maintained 100% SLA adherence for.
• Created Employee Handbook and Employee Performance review process for the company.
• Manage team of Financial Billing and Reporting analysts – improved department’s process time by 67%
• Created department SOP’s, QA process, and escalation procedure.
• Work across teams to troubleshoot contract, invoice or reporting issues and provide potential solutions

Chesapeake, VA

-Overall management of customer service team to ensure customer receive world class service-Responsible for hiring, providing effective feedback, taking corrective action, coaching and utilizing appropriate disciplinary procedures-Ensure ERP system and all relevant modules are used correctly to provide the best workflor possible.-Coordinate with.

Norfolk, Virginia Area

Assist Reps with advertisers (direct and agencies) with all aspects of advertising in the New York Times. Work with clients through the entire advertising process, from the initial request for placing an ad through resolving any concerns they may encounter with post publication billing.

• Supervise, monitor, and train front line Retention, Customer Service, Data Entry, and Switchboard professionals in all aspects of subscriber retention and quality customer care
• Oversee the day to day operation of an inbound/outbound, sales/service call center
• Recruit and hire the best talent using objective and documented selection processes

• Worked with the Quality Assurance Team Leader to coordinate training for QA advisors
• Worked with the Directory Design Trainer, and Production Support Team Lead to coordinate training for Directory Design Coordinators, and Production Support staff
• Worked closely with department heads to identify trends and issues that impede efficiency, quality, and client satisfaction
• Performed in-house audits on jobs in the production cycle, ensuring all departments followed there procedures to produce a quality product

Certificate, Good With Words: Writing And Editing Specialization

Certificate, Diversity And Inclusion For Hr Professionals

Certificate, Inclusion, Diversity, Equity, & Access Essentials

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

As, Business