Monique Vogelzang Ma Email & Phone Number

Amsterdam, Nl

Amsterdam, Nl

As a volunteer I coach social pioneers in all the aspects they face in growing their social initiatives.

Amsterdam, Nl

Amsterdam, Nl

Leading a team of 15 process managers, responsible for administrating and (lean) improvement of Non Program Lending processes within ABN AMRO as well as to implement all required changes based on internal and external Policies and regulations.- Chairman of the Operational Management Team of Non Program Lending and member of the KMT (Chain management Team)- Member of different project boards for Credit related change projects. - Accountable for Risk management in regards to all NPL related processes and systems.

Amsterdam, Nl

Working as intermediary between the AQR general project and the 18 business lines of ABN AMRO that had to deliver all correct and completed credit files on behalf of the regulators.Responsible for the alignment, follow up, escalations, communication and overall representation of the business in the project.

Amsterdam, Nl

Head of Shared Services Operations, responsible for departments of Treasury, Payments, Investigations, Reconciliations, Securities, Account Administration and Operational Business Support. Servicing Private Clients Belgium, and the International Diamond Business within Belgium, US, and Botswana. - Rebuild of Operations after Separation with RBS- Responsible for daily operational management, Operations related Projects , member of the crisis team and member of the Global Operations CSO Community- Active ambassador of Customer Excellence and Continual Improvement to improve our client focus and end-to end processing.

Amsterdam, Nl

Manager Incoming & Outgoing Payments & Cheque Processing. Leading and coaching of 7 direct reports and indirect 130 fte Operational staff within Amsterdam and Rotterdam. Responsible for processing of domestic and cross border payments products. Stakeholder for all Payment related projects and organizational and culture change projects. - Managed the successful separation of RBS in 2009 for Payment Operations.• Project manager integration. Next to my management position, in 2008 I lead the preparation of the integration of the Ops TB Payment Operations & Investigations organization with Fortis Bank. Main issues where: Governance, Organizational structure, HR, Facilities & Housing, Risk, Communication, Training en Clients. Due to the fact that the Dutch Government bought both banks the integration was stopped.

Amsterdam, Nl

Responsible for the role out of world wide standard tools in regards to service management and client satisfaction. Worldwide analysis, embedding, execution and follow up programs of the G-Sati client satisfaction survey. (based on TRI*M )- During this period I facilitated and managed the introduction and implementation of the G-Sati program to all ABN AMRO Operations Transaction Banking regions. Furthermore I accomplished to develop a standard questionnaire and determined the target groups within the different regions which made it possible to compare client satisfaction worldwide and to develop global actions based on the outcome. Key factors in the successful implementation were stakeholder management, attention for cultural differences and hands-on mentality

Amsterdam, Nl

Responsible for relationship management between the back offices and the departments of Consumer and Commercial clients, and role out of several Service Management solutions. - As project lead of the ‘Service Beyond Borders” culture change program within Operations Transaction Banking program I realized measurable improvements of client focus of Back office employees. As a result of this change in attitude and culture, it was not only possible to improve our client satisfaction rates remarkably but we also managed to save costs and mitigate risks due to all initiatives of motivated staff.

Amsterdam, Nl

As one of the Cashmanagement Consultants within the region, I was responsible for Sale of Domestic and International Cash management solutions and Credit Products on behalf of corporate clients. - Regional Specialist for Internet payment solutions - training of Relationsship managers in regards to Euro conversion and new products.

Master Of Management And Innovation, Mmi (Ma), Management Innovation

Professional Product Owner, Certified Pspo I Agile / Scrum

Professional Scrum Master, Certified Psm I

Master Module Psychology Of Organizational Change, Paper Written About The Working Of Performance Management During Reorganizations

Pre-Master Psychology, Paper Written About The Motivation Of Staff

Management

General Banking

Goldsmith, Silversmith, Design

Pre-University Education (Vwo)