Monish M Email and Phone Number

Senior Executive TSR Agent at Startek Ltd. Process/Client: Altice - Optimum. Client Responsibility :- Providing Internet, Mobile, Video and Phone Services to users. I am Responsible for:- Troubleshooting/Analysing the customer's/user's issues related to Technical errors such as product malfunction and provide technical guidance/assistance over each scenarios faced by users using client products.- Providing guidance on how to handle multiple devices on a single network, how to use Wireless network, Managing bills, Managing devices connected, Managing user credentials, Instructing on how to handle technical failures and solve the query. - Educating users more of technical errors and their solutions, providing guidance over certain hardware/software and operating system usage for more efficient performance of the product. - Scheduling an on-site technician visit for any scenario detected to be not resolved over chat interface through technical guidance.- Reducing user stress and owning the situation of the user in order to make them feel calm and composed as the provided solution to be more effective.Basically....An online tech support via chat interface.