Michelle Monk Email & Phone Number

Provo, Utah, United States

Manage, hire, train, and schedule 20+ student employees each semester for both the Apple Campus Store and Apple Authorized Service Provider at the BYU Store. Teach and provide excellent customer service and problem-solving capabilities. Put together a comprehensive training manual on all protocols and procedures for the CougarTech sales floor..

Provo, Utah Area

• Manage, hire, train, and schedule 11 student technicians in a top performing campus Apple Authorized Service Provider. Maintained good service excellence scores while also servicing PC computers. Taught strict.
• Reached out to departments on BYU campus and established relationships to encourage business with 50+ Computer Support Representatives.
• Doubled the service capacity from 5 workstations to 10 with a complete renovation of the inside and outside of CougarTech Repair.
• Was a part of 2 pilot programs with Apple for both servicing iPhones and advancing to the elite Service Center segmentation, Campus Beyond. Show less

Provo, Utah Area

Diagnosed and repaired PC and Apple computer problems for BYU departments, BYU faculty, BYU students, and other customers. Facilitated both warranty and out of warranty repairs. Provided good customer service both in person and through phone support. Stayed up to date with new technology. Trained and led other technicians. Utilized GSX extensively..