- Completed intakes, screening and assessments, monitor, and case-coordination of clients needs on an ongoing basis- Developed plans of action to address clients needs and develop both short and long-term support plans- Assessed clients progress, and resolve any conflict situations that may require referrals to community services, housing, and/or treatment locations that better serve the needs of clients- Ensured clients receive the needed counseling and treatment supports to assist with past or current barriers such as dual diagnosis and concurrent disorders, homelessness and employment barriers, and mental health and addiction issues - Provided recruitment and training of volunteers and relief staff, and plan and facilitate programs

• Provided a broad range of clerical support to the daily operations in a fast paced environment at the ENT clinic• Obtained patient information for admission and insurance coverage through ADT scheduling • Applied efficient customer service skills to patients and physicians both in person and using a multi-service phone line• Coordinated timing and record keeping for patient admission, discharge, transfers , referrals, and patient charts• Collected unit statistics and nursing workload measurements

• Facilitated individual and group training and counseling sessions to identify client needs and develop both short and long-term care plans prior to discharge • Formulated training outlines and determine instructional methods that focus on planned programs and services mainly focusing on mental health and wellness• Collaborated with staff in the development, implementation, and evaluation of organizational health and safety policies and practices within the Detox Unit

• Provided assessments, information, and orientation sessions to newcomer youth • Worked in six schools within the TDSB to plan, organize, and facilitate daily workshops and training sessions with employment job search techniques, resume writing, mock interviews, accessing the hidden job market, and leadership and public speaking skills• Completed statistical and narrative reports on a monthly basis• Met and exceeded monthly enrollment targets on a continuous basis• Outreached to the community and attend various events and networking sessions to promote partnerships

• Managed the preparation and delivery of orientations, facilitated workshops and training and information sessions for clients and staff• Successfully organized, coordinated, and facilitated presentations with external service providers (including Ryerson University, Credit Counseling, Humber College, and non-for profit organizations) in areas such as continuing education and accreditation, budgeting and counseling• Provided direct formal and informal coaching to international trained professionals seeking to enter the Canadian job market• Completed intakes and needs assessments for internationally trained professionals seeking to upgrade or expand on their educational qualifications and employment skills