John Monteiro Email & Phone Number

São Paulo, Brazil

- Referência em monitoramento e observabilidade, utilizando ferramentas como Grafana, Prometheus, Datadog e CloudWatch, garantindo a saúde da infraestrutura e desempenho das aplicações.- Gerenciamento de infraestrutura na AWS utilizando Terraform, seguindo as melhores práticas de codificação, focando em simplicidade, performance e experiência do usuário.- Atuação em ambientes Kubernetes para troubleshooting de deployments, falha de pods e levantamento de informações.- Utilização de ferramentes SCM para versionamento de códigos como Github e Bitbucket, além de implementar CI/CD com Github Actions e Bitbucket Pipelines.- Participação em salas de crise e contribuição em Post-Mortem.

São Paulo, Brazil

- Manage the log of CRON jobs that are essential to the business using Grafana Loki and a Bash script. With these tools, we ensure that recurring billing is successfully executed.- Improve observability by using AWS Chatbot to send Security Hub and GuardDuty alerts to Slack, aiding the Security Information Team in responding to incidents.- Creating a knowledge base and documentation to help foster a culture of good practices among employees

São Paulo, Brazil

- The client needed a method to store Prometheus metrics for long periods at specific times. This was achieved by implementing Thanos.- Respond to various alerts, such as RDS, EC2, CPU, and memory usage, by identifying the causes of alerts and coordinating with different team members, such as developers, DBAs, and security personnel, to mitigate incidents.- Delivering AWS resources efficiently using Terraform modules, thus improving turnaround time

São Paulo, Brazil

- Implementing Alertmanager, Grafana, and Prometheus with exporters like YACE, Redis, Windows, Cronmanager, Netdata, and cAdvisor. Expose metrics to initiate an observability culture in the future.- Defining alert thresholds as well as knowledge base articles to assist other analysts in identifying and resolving any incidents or issues that may impact users.- Analyse and collect the maximum amount of logs and metrics, then escalate tickets to second-tier analysts as needed

Barueri, São Paulo, Brazil

I used to provide support for employees that work in stores, distribution centers, offices, and also helping suppliers. Analyze network, servers, and services available when found any unavailability I open tickets and scale to responsible teams.Other activities include password reset, remote access to the resolution of software errors, helping to configure VPN connections.

Lapa, São Paulo, Brazil

In this role, I was in charge of follow-up requisitions of support visits using the recent implanted App Sirius, reporting bugs to develop team and guide technicians to use it.

Lapa, São Paulo, Brazil

On the job as a technical support tier one, I supported field technicians of cable TV company SKY that visited customers for repair or installation of devices, sometimes theses equipment was blocked, in this case, I was responsible for unblocking it using an internal system. Occasionally I answered the seller´s questions about news content on the TV schedule and prices.

Jundiaí, São Paulo, Brazil

As an intern, I was responsible for executing administrative routines, organizing files, help employees with doubts about remuneration calculations, and receiving news interns.The journey was part-time so, in the first half, I went to an institution for theoretical knowledge, and in the second half I went to the enterprise for practical.

Specialized, Cloud Computing

Professional Degree, Information Security