Melissa M. Email & Phone Number

Denver, Co, Us

Newport Beach, California, Us

Newport Beach, California, Us

Managed and onboarded 80+ clients in the onboarding processWorked closely with Web development Operations leadership to manage project timelines Coordinated Implementation and training content to c clients through email, phone, online presentations, & screen-share Helped lead daily internal meetings between Customer Success, Sales, and Web Development Team to review client projects, timeline schedules, and upsellsWorked closely with internal teams to streamline processes and coordinate the execution of new customer success strategiesIntegral member of the team in working on Key Accounts with Leadership throughout the Sales, Operations, and Corporate Organizations throughout the companyMaximized customer retention and reduced churn by building and maintaining customer and partner relationships Entrusted with handling escalated situations regarding company domain ownership and businesses private information Strategically positioned as a subject matter expert and all-around resource for servicing clients’ needsEnsured all systems were updated with relevant data and information Managed and updated HubSpot CRM for 50+ projects in onboarding pipeline

Managed Movie & Tv production accounts from point of sale, through to account creation and to point of operation for covid compliant services and testing Worked closely with other Sales members and Operations leadership to manage pricing & site set up details Assisted with the estimating of costs, budgets, and timelines of projectsHelped deliver sales and training content to customers and clients through email, phone, online presentations, & screen-share Responsible for coordinating efforts with local operations in various states covering covid regulationsDeveloped a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Integral member of the team in working on Key Accounts with Leadership throughout the Sales, Operations, and Corporate Organizations throughout the companyManage and maintain good relationships and ensure a high level of customer service with accounts in designated regionEntrusted with handling escalated situations regarding legal, media, IT support, and other circumstances that puts the company at risk Strategically positioned as a subject matter expert and all around resource for servicing high profile clients’ needsEnsured all systems were updated with relevant data and information Managed and updated HubSpot CRM for several projects for business sales development leads

Carlsbad, California, Us

Handled all-new onboarding documentation for new vendor and retailer accountsLaunched and maintained and updated Method CRM system to manage newly acquired and ongoing salesaccounts and customer stakeholdersHelped build retail and vendor accounts to over 6,000+ stores while supporting the teamCreated and maintained strong relationships with customers Resolves all customer complaints via phone, email, mail, and social media in office and remotelyAssisted with the placement of orders, refunds, or exchangesAssisted with the preparation, setup, and execution for company presence at various conferences and tradeshow events

San Francisco, California, Us

Designed and created several training tools, programs, and workshops for support team.Leads all representative training for San Diego and periodically in Honolulu and Los Angeles.Collaborated on Co-Op Training and Development team to streamline all training operating procedures for SoCal. Responsible for delivering exceptional in-person support to partners and drivers.Provides for all on-boarding and walk-through demonstrations to provide necessary tools for partner success.Deep understanding for Windows and Mac operations systems and tools as well as Uber's various technical support database software programs.Manages various customer accounts and demonstrates all Uber policies and procedures to help define and support brand.Helps trouble shoot and train new representatives with technical support issues and procedures.Works exclusively with Driver Operations team to help streamline processes for efficiency.Conducts weekly one-on-one employee reviews on metrics and performance for 10 agents.Helped launch Activation Centers across San Diego County, coordinating and setting up locations, implementing tech support for the Uber platform, and handling billings.

Seattle, Washington, Us

Worked as a relationship-­building sales associate on a competitive, sales-­driven teamKnown for providing extensive client services while building an experience for each customerImplemented troubleshooting skills to assist team members with a positive manner and helped define common goals for projects, created tasks lists and managed brand promotionsWorked exclusively with various vendors and talent to meet their needs in specific benefitsExecuted various shows and events for products and coordinated site vender shows and promotionsMade long lasting relationships with clientele base, as well as promoted and kept customers current for events and promotionsUsed empathy, organizational awareness and service to better understand the needs and concerns of customers, team members and general public

Columbus, Ga, Us

Internship in stressful environment responding to high volume inbound calls and tasks Worked in proactive teamwork setting maintaining client communication while being able to stay calm under pressureInteracted directly with the public and maintained organization under a deadline-­‐driven atmosphere Used organization and communication applications such Microsoft Word, Outlook, Excel, PowerPoint, Googledrive/calendar, etc to produce all necessary business documentsAccurately input data and assisted customers with troubleshooting and resolving issuesUtilized multiple call center support applications to efficiently assist customers and agents to provide excellent clientservices

Masters Marketing

Master'S Degree, Design And Visual Communications, General

Master'S Degree, Marketing And Sales

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Jewelry Fabrication And Metalsmithing

Bachelor Of Business Administration - Bba