• Provide engineering for specific cloud applications including but not limited to Office 365 suite, WorkspaceOne, and Microsoft Azure.• Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from group to enterprise-wide deployments.• Engages in IT related projects.• Engage in tier 3 troubleshooting on issues identified with deployed services, providing resolution and remediation.• Engage with 3rd party technical support as needed to triage and resolve issues.• Perform tasks related to the operation, servicing, troubleshooting, and administration platform technologies:o Public Cloud Administrationo Azure Active Directory and Microsoft Windows Active Directoryo WorkspaceOne for corporate Apple and MacOS deviceso DHCP, DNSo File Share migration to personal OneDrive siteso Virtualization platformso Office365 Administration including OneDrive, SharePoint, Microsoft Teams, and Exchange• Follow up with customers until resolution.• Create, edit, and maintain related knowledge articles in knowledge management system.• Mentor associates in Cloud Application Support Analyst I and II roles.• Create and test policies that impact access to cloud-based applications for Microsoft Windows, WorkspaceOne, Mobile, and MacOS.

⦁ Create and maintain cloud documentation resources with tools such as Hugo, Git, and Markdown⦁ Create and configure SSO integrated applications in ADFS and Azure⦁ Create, configure, and maintain Azure Services such as Azure Active Directly, MFA, conditional access, Privilege Identity Management, Security, and more⦁ Configuration, maintain, and administer of Enterprise level Microsoft Hybrid-Exchange environment (60,000+ mailboxes)⦁ Support Enterprise Office 365 and Active Directory⦁ Support Enterprise Cloud Infrastructure⦁ Administer Exchange 2016, Exchange 2019, and Exchange Online environments⦁ Migration of an Enterprise level Exchange 2010 environment to Office 365⦁ Integrate, troubleshoot, and maintain Zoom as an Enterprise conferencing solution⦁ Automate reoccurring tasks with Powershell⦁ Administer Policy and client configurations⦁ Create and implement best security practices⦁ Manage, assign, and configure security roles for other IT staff⦁ Maintenance of Exchange storage and backup system Enterprise Vault⦁ Respond to alerts delivered by internal monitoring systems⦁ Provide incident support for Microsoft Exchange, Zoom and related applications to include troubleshooting, maintenance, and resolution within SLA guidelines⦁ Provide security and administration for service requests related to Zoom, Exchange and other applications within SLA guidelines⦁ Experience maintaining and troubleshooting with Intune MDM⦁ Engage in tier 2 and tier 3 troubleshooting on issues identified with deployed services, providing resolution and remediation⦁ Perform tasks related to the operation, servicing, trouble shooting, and account administration of corporate end-users

⦁ Develop and grow a small IT team to enterprise level infrastructure⦁ Manage, monitor, and troubleshoot Symantec Anti-virus solutions⦁ Develop Security policies and reports within Symantec⦁ Manage and monitor Digital Guardian applications⦁ Create, review, and edit Digital Guardian security policies⦁ Manage and develop Splunk servers and reports⦁ Conduct computer forensic investigations⦁ Comply with DCSA security standards⦁ Vulnerability Assessment and reporting⦁ Daily ticketing tasks that are escalated to Sys Admin II⦁ Running weekly audit reports that conform to DCSA standards for Information Assurance (IA)⦁ Collaborating with vendors to troubleshoot and find solutions⦁ Maintaining weekly Red Hat Linux system audits and reports⦁ Managing ~1,000 workstations within the environment⦁ Managing and maintaining VMware vCenter Server Appliances

⦁ Collaborating with vendors to troubleshoot and find solutions for problematic systems⦁ Creating PowerShell scripts for data collection and automation purposes⦁ Organized data collection from PowerShell scripts in a presentable fashion⦁ Reviewing Systems logs to troubleshoot program functionality⦁ Creating WSUS servers for Windows Updates deployment⦁ Troubleshooting Windows Update installations⦁ Troubleshooting installation failures of the Remote Monitoring and Management Agents⦁ Administering server backup software and troubleshooting failed backups⦁ Knowledge sharing and creating documentation in a Microsoft SharePoint Wiki for new applications⦁ OS migration for the whole company from Windows 8.1 to Windows 10⦁ Office migration from all previous versions of Microsoft Office to Office 365⦁ Implementing a 2-Factor Authentication application (Duo Mobile) to all workstations and smartphones within the company⦁ Vulnerability scanning and security remediation with Nessus and SSL labs

Part of the 371st Sustainment Brigade S6 section. Lead a team of 10 soldiers and is responsible for managing computer imaging of NIPR and SIPR computers, the help desk ticketing system, creating NIPR and SIPR accounts, SharePoint Permissions, Folder Permissions, Issuing and Destroying COMSEC, Issuing SIPR Tokens, Cross Domain Violations, Information Assurance Policy, and providing support to over 1,000 end users.⦁ Responsible for the training the 10 help desk staff members to be able to open, close, and remediate end user requests⦁ Conducted ACAS scans to identify vulnerable systems and provide remediation⦁ Worked with Lr As and other 1st TSC staff to request and terminate SIPR Tokens⦁ Gave a class weekly on the Acceptable Use Policy, AR 25-2, and Cross Domain Violations to reduce the amount of violations that occur⦁ Prepared and issued paperwork and remedial training for any IA related incidents⦁ Request, issue, and destroy COMSEC monthly and ensures that subordinate units do the same⦁ Monitored a SharePoint ticketing system and ensures that the help desk staff are routinely calling, updating, and closing tickets in a satisfactory manner⦁ Escalated trouble tickets to higher when it is unable to be done at our level using the Remedy ticketing system⦁ Conducted staff assessments quarterly to let them know how they are doing, what they can improve, and what they are doing well⦁ Informed senior management on trending and upcoming issues using various methods such as, emails, public service announcements, meetings, and phone calls