• Support and provide superior service via phones, e-mails and faxes as a receiver and caller.• Member orientation about policy coverage ,exclusions.• Direct Online chat to members via mobile app. • Explaining rejection reason to members.• Follow up cases with providers.• Complain handling by phone, e-mail.• Follow up policy notification with providers.• Calling members for courtesy calls and submit weekly report.• Verification calls to members.• Arranging booking for VIP members when required.• SABB TAKAFUL life insurance arrangements.• Entering brief data for each call in the system to maintain the quality and future reference.