Mony Thavy Email & Phone Number

🔹 Current Role:+ Setting up and Managing Customer Service Team for optimal client satisfaction.+ Overseeing SOC L1 & L2 operations for EventLog Analyzer, ensuring robust security.+ Strategically planning and managing Maintenance Teams, maintaining seamless operations.+ Implementing CRM/ServiceDesk solutions for efficient communication.+ Proficiently managing diverse IT operations.+ Conducting Security Analysis, including Email analysis and Malware Analysis.🔹 Experienced:+ Planning, Desing ITSM for ServiceDesk Plus Enterprise+ Planning, installation, and troubleshooting of Network Security Infrastructure (FortiGate, FortiSIEM, FortiAnalyzer, FortiManager, FortiMail).+ Endpoint Security management, particularly FortiEMS, and FortiEDR, ensuring comprehensive protection.+ Deploying and managing Tenable Vulnerability Management and Nessus for robust security.🔹 Infrastructure Management:+ Planning and executing installations of critical tools (ManageEngine Opmanager, ManageEngine ADaudit, ManageEngine File Audit, Nagios XI, Nagios Traffic Analysis, SolarWinds Orion).+ Site Coordinator with expertise in CCTV deployment and security inspection.

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  Norton University

  Network And System Administration/Administrator