Moon Tam Email & Phone Number

Toronto, Ontario, Canada

- Maintaining KPI and SLA targets, both individually and as a team,- Handling complaints and responding to client enquiries with product knowledge.

- Developed engaging and creative content for social media platforms, nurturing a dedicated following of 10k on Instagram and 4.9k on Facebook,- Established partnerships with 100+ notable bloggers, media and brands such as Kiehl's, HK Disneyland, and Nature Clean, increasing exposure and positive word-of-mouth marketing.

- Collaborated with cross-functional teams to build a B2C and B2B strategy,- Provided customer care by offering product knowledge, recommendations and handling complaints.

- Implemented online and offline marketing strategies, including printed advertisements,- Conducted classes by utilizing different tools, platforms or products and communicated with parents, resulting in an 80% increase in parent satisfaction,

- Identified opportunities to improve and guaranteed a high level of customer experience,- Implemented marketing campaigns, resulting in a 50% increase in sales and a growth of 4000 subscribers.

- Supported all residents in need to win as one family, - Cultivated 100+ collaborations and implemented marketing plans, resulting in 50.6% support from residents during the 2019 District Council Election.

- Developed and executed comprehensive marketing strategies to drive brand awareness, increase customer acquisition, and boost sales,- Analyzed marketing metrics and KPIs to assess campaign performance, optimize strategies, and maximize ROI.

- Demonstrated strong instructional design skills by developing a comprehensive training manual and providing training to 4 new interns, ensuring a smooth onboarding process and fostering their professional growth,- Collaborated with web developers on designing the official website, resulting in a 5% conversion rate,- Led the "Green is the New Black” marketing project, resulting in 100+ new members.

- Implemented innovative marketing and promotional campaigns to increase brand visibility and expand the customer base.- Generated and analyzed data-driven reports to track performance metrics and identify areas for improvement, resulting in increased operational efficiency.

- Led the pre-show promotion efforts, developing and implementing comprehensive marketing strategies to generate buzz and maximize attendance.- Managed a team of 5 individuals, providing guidance, assigning responsibilities, and ensuring effective coordination to deliver a seamless event experience.- Demonstrated strong design skills by creating captivating marketing materials, including posters, flyers, and digital assets, to promote the fashion show and attract a diverse audience.- Acted as the Master of Ceremonies (MC) and collaborated closely with fashion designers, models, and industry professionals during the fashion show.

- Analyzed the latest trends and customer needs and collaborated with the visual merchandising team and marketing team.- Managed the official Instagram account "RICK OWENS STORE HONG KONG," collaborating with the team to curate visually stunning and engaging content that showcased the brand's unique aesthetic.

- Assisted in the development and execution of sales and marketing strategies to drive brand awareness and increase sales.- Assisted in organizing and executing promotional events, trunk shows, and product launches, ensuring smooth operations and a memorable customer experience.

- Supported the sales team by engaging with customers to drive sales and enhance the shopping experience.- Collaborated with the marketing team to develop compelling content for social media platforms, contributing to the growth of Burberry's online presence and engaging with the brand's audience.- Assisted in organizing and executing special events, product launches, and VIP client experiences, ensuring seamless operations and delivering memorable moments for customers.

Bachelor Of Arts (Honors) In Fashion Design, Fashion Management

Summer Exchange Program, Fashion Design