Moon Tam Email & Phone Number

Toronto, Ontario, Canada

- Maintaining KPI and SLA targets, both individually and as a team,- Handling complaints and responding to client enquiries with product knowledge.

- Developed engaging and creative content for social media platforms, nurturing a dedicated following of 10k on Instagram and 4.9k on Facebook,- Established partnerships with 100+ notable bloggers, media and brands such as Kiehl's, HK Disneyland, and Nature Clean, increasing exposure and positive word-of-mouth marketing.

- Collaborated with cross-functional teams to build a B2C and B2B strategy,- Provided customer care by offering product knowledge, recommendations and handling complaints.

- Implemented online and offline marketing strategies, including printed advertisements,- Conducted classes by utilizing different tools, platforms or products and communicated with parents, resulting in an 80% increase in parent satisfaction,

- Identified opportunities to improve and guaranteed a high level of customer experience,- Implemented marketing campaigns, resulting in a 50% increase in sales and a growth of 4000 subscribers.

- Supported all residents in need to win as one family, - Cultivated 100+ collaborations and implemented marketing plans, resulting in 50.6% support from residents during the 2019 District Council Election.

- Developed and executed comprehensive marketing strategies to drive brand awareness, increase customer acquisition, and boost sales,- Analyzed marketing metrics and KPIs to assess campaign performance, optimize strategies, and maximize ROI.

- Demonstrated strong instructional design skills by developing a comprehensive training manual and providing training to 4 new interns, ensuring a smooth onboarding process and fostering their professional growth,- Collaborated with web developers on designing the official website, resulting in a 5% conversion rate,- Led the "Green is the New Black”.

- Implemented innovative marketing and promotional campaigns to increase brand visibility and expand the customer base.- Generated and analyzed data-driven reports to track performance metrics and identify areas for improvement, resulting in increased operational efficiency.

- Led the pre-show promotion efforts, developing and implementing comprehensive marketing strategies to generate buzz and maximize attendance.- Managed a team of 5 individuals, providing guidance, assigning responsibilities, and ensuring effective coordination to deliver a seamless event experience.- Demonstrated strong design skills by creating.

- Analyzed the latest trends and customer needs and collaborated with the visual merchandising team and marketing team.- Managed the official Instagram account "RICK OWENS STORE HONG KONG," collaborating with the team to curate visually stunning and engaging content that showcased the brand's unique aesthetic.

- Assisted in the development and execution of sales and marketing strategies to drive brand awareness and increase sales.- Assisted in organizing and executing promotional events, trunk shows, and product launches, ensuring smooth operations and a memorable customer experience.

- Supported the sales team by engaging with customers to drive sales and enhance the shopping experience.- Collaborated with the marketing team to develop compelling content for social media platforms, contributing to the growth of Burberry's online presence and engaging with the brand's audience.- Assisted in organizing and executing special events.

Bachelor Of Arts (Honors) In Fashion Design, Fashion Management

Summer Exchange Program, Fashion Design