Amy Moore Email & Phone Number

Colorado, United States

Boulder, Colorado

Support sales staff by creating territory, facility, and ordering provider reports, ordering supplies and test kits, creating documents as needed.Support ordering providers’ offices by ordering test kits, creating documents, obtaining missing information, resending results, communicating delays in testing, creating reports and answering questions regarding testing, ordering and our portal. Also train sites to proper kit shipping procedures and draw methods as needed. Support patient care by helping patients to obtain test results and initiate discussion on financial assistance program. Assist with training of new employees as neededAchievements: Created process for and trained new team to submitting prior authorizations to insurance companies using the Infinx portal as well as insurance company websites when indicated. Created process for prior authorizations to be submitted by facilities. Created process for and trained new team to requesting medical records from facilities.

Longmont Co

Manage a team of 8 employees Leading Daily huddlesManage schedule to achieve production goalsEncourage growth of current team membersEnsure patients are receiving best care and customer service through effective communication and schedulingTrack progress of patient scheduling including running reports and using excel to track scheduling dataUsing Excel to track data requested by corporate office including prior authorization approval rates, schedule specifics, payment tracking, and production tracking. Submit insurance claims and prior authorizations Assist with front desk, treatment coordinator and practice leader as neededTrack daily appointment and payment dataPrepare financial discussions Complete End of Day and End of Month reportsReport to direct and district supervisor production, appointment and payment dataPrepare monthly “Celebration Day” decorations and theme Assist Practice Leader with organizing outreach eventsBeginning in May 2018, assumed responsibilities of treatment coordinator including: describing treatment plans to patients, insurance verification prior authorization and claim submission, financial discussions and treatment scheduling. Achievements: CPR and First Aid Certification, Dental Radiology Certification, consistently meeting production goals,

Columbus, Oh

Mainly responsible for patient treatment planning, scheduling and registration in the resident practice. A large part of my duties involved coordinating resident dental implant treatment plans. This included working with other departments, tracking phases of patient’s treatment plans, scheduling surgeries and follow up appointments. I was also responsible for ensuring that surgical or bone reduction guides were delivered prior to the surgery date by the other department. My other main responsibility was entering treatment plans and scheduling resident patients. This occasionally involved coordinating schedules with doctors in other departments, or securing a faculty doctor to be present. To accomplish these, I utilize functions in our scheduling software as well as Outlook calendar, Excel and Word. In addition to my main responsibilities, I assisted the faculty practice, answered phone calls, organized paperwork, sent faxes and registered patients for appointments.

Columbus, Ohio Area

As team lead, managed a team of at minimum 12 including student workers on second, third and weekend shifts. I also served on the Client Service Committee and participated in meetings with other team leads to initiate change and discuss areas of improvement. Management responsibilities include:1. Hiring and coaching team members and students2. Writing team member reviews3. Using Excel to track income4. Scheduling including ensuring holiday coverage5. Keeping paperwork and supplies fully stockedPosition also included cashiering and balancing the safe, fielding phone calls for all areas of the hospital, faxing discharge paperwork to referring veterinarians, appointment paperwork, chart processing and assembly, and making small animal appointments.

Columbus, Ohio Area

In role as trainee, responsible for sales and delivery on a Pepsi truck route in the Columbus area.Accomplishments and responsibilities include:1. Completion of training resulting in class A Commercial Drivers License2. Inventorying products on the truck before departure and upon arrival3. Correctly organizing paperwork4. Ensuring products are fully stocked on the floor of the stores I am assigned5. Setting up displays; organizing the backroom and stock coolersThis position has enabled me to utilize my sales and customer service skills by talking to store owners, managers and customers about products and upcoming promotions. In this role, I have learned all the driving and merchandising positions at Pepsi. The position has also challenged me physically as I have learned how to properly lift heavy items, use manual and power jacks, and effectively use hand carts.

Columbus, Ohio Area

Starbucks Team Leader 10/2006-4/2007 As Starbucks Team Leader, worked with both Target and Starbucks to ensure the value of both companies is applied at the retail location. Trained and coached team members on how to prepare the Starbucks beverages and how to give Five Star Legendary Service.Responsibilities included:1. Maintaining a monthly sales tracking report. This consisted of comparing monthly statistics to the prior year and using this information to set goals for my team to accomplish. Presented this report to district sales manager for Starbucks.2. Ensuring that team members were taking their scheduled breaks and lunches3. Ensuring required maintenance was being performed on the Starbucks equipment4. Keeping all storage areas organized, stocking, performing inventory and ordering necessary products5. Writing and administrating review of direct reports (average of 8 team members)Photo Lab Manager9/2005-10/2006In this role, worked with photo processing equipment, tracking sales, ordering and stocking supplies, training and coaching team members as well as covering breaks, lunches and shifts for team leaders. Due to the success of the photo lab and proven established ability to cover shifts for team leaders, was awarded temporary promotion to Guest Service Team Leader where I simultaneously worked shifts running the checkout lanes and continued my leadership of the photo lab. Success as a Guest Service Team Leader resulted in a promotion to Starbucks Team Leader, which entailed managing the Starbucks location inside the Graceland location.Cashier/Service Desk6/2004-9/2005While in college, worked part time as a cashier at the Easton Target store. In this role, proved adept at selling credit cards to customers in the check out line and on the sales floor.

Out Of Business

Initially started as part time seasonal cashier. In this role was successful in suggestive sales resulting in being the leader in Replay, Entertainment Weekly, battery and Netflix sales at the register. This success resulted in being trained to work at the service desk and briefly on the sales floor. Was promoted to Head Cashier in 2003 where I evaluated cashier performance, ran the service desk, trained cashiers on both register and sales skills and kept the front end clean. I also worked in the cash office, balancing registers, preparing deposits and organizing paperwork.

Bachelor Of Music Eduation, Music Education

Bachelor Of Music Education, Music Pedagogy, B

Activities and Societies: Sigma Alpha Iota, OCMEA, multiple ensembles