Providing support to manage behaviours of concern with NDIS customers

I have a long history of senior management roles in health, community services, aged care and disability services. I have specialist knowledge in volunteer management, not for profit governance, project management, policy development and business process improvement. I am confident yet approachable and able to communicate effectively with people from all walks of life. I am available to help you solve complex business problems, develop new initiatives, improve and transform your business.

• oversee corporate support functions within the Country Ambulance Service. This includes finance, training, administration, volunteer management and supply and distribution.• Consult with stakeholder groups regularly to ensure business needs are being met• Provide functional management and leadership• Drive change using persuasion and influence Achievements• Managed a two year project to redesign, trial and implement delivery of training to ambulance volunteers across the state. This resulted in a flexible approach that can be delivered locally as needed which has improved volunteer satisfaction and retention, the time required to train operational volunteers ultimately leading to a more effective ambulance service.• Developed and implemented Country Youth Ambulance Officer Program• Managed a project to address shortcomings in finance systems. This led to changes to the accounting program which reduced administration time by hundreds of hours per month.

• Engaged to develop a quality management system for a mechanical/trades organization • Audit of existing processes to establish baseline• Standardising and collating existing systems• Developing new procedures• Developing quality audit tools

-manage delivery of health services to WA Immigration Detention Centres including Christmas Island, Perth, Leonora and Curtin-work closely with WA Country Health and other health organization to provide quality health care-manage delivery of health care services in crisis situations.

Increased staff numbers by 30% through focussed and strategic marketing activities

DutiesManage operations of the Perth and Darwin clinics servicing a range of occupational health services and Visa medicals Manage $25 million annual budgetEnsure service complies with all regulatory requirements and meets ISO certificationManage approximately 100 staff comprising doctors, nurses, specialists and administration. This includes including recruitment, performance management, training and development, overseeing payroll and managing workers compensation claims. Oversee maintenance of buildings, equipment and fleet vehicles. Coordinate calibration of equipmentContribute to business development and marketing activitiesContribute to business planning and budget setting.Ensure high quality of service at all times Write tenders, proposals and quotes as requiredPrepare statistical analysis and service reports for clientsMeet service targets and KPIs for government contractsAchievements:Drove and achieved massive culture change Within 7 months had effected sufficient improvements to pass ISO recertification.Coordinated successful delivery of Immigration medical services through a sustained period of record high demand. This was achieved through careful data analysis and work force planning and has continued until present time.Worked as an integral member of project team compiling the winning tender for medical services on KJV Gorgon Barrow Island Project - the largest and most complex tender ever undertaken within the company.Managed a then $17 million dollar business to achieve positive financial outcomes during economic downturnCoordinated fulfilment activities and managed account for a new major client of approximately $1.2 million per annum value to the business.

This position was a 4 week secondment to commence a high profile $30 million project before handing over to the incumbent project managerDuties and achievementsDevelop a comprehensive project plan using MS Project softwareCoordinate initial document deliverablesDevelop financial processes - accounts payable, accounts receivable and client billingDevelop reporting and auditing systemsLiaise with key stakeholdersWrite Australian Industry Participation PlanDevelop tools to calculate and report on Australian Industry ParticipationWrite Environment Management Plan

Provider of residential and community based aged care servicesResponsibilities / Duties*manage a mix of community programs delivering services to over 600 clients in the South West Metro region* deliver contracted outcomes positive to budget* manage all human resource requirements for over 40 staff * Assist in development of funding submissionsKey achievements* Coordinate relocation of offices* Lead culture change within an underperforming program* Promote excellence in care standards; Responsibilities / Duties* assess new clients and monitor care needs* write care plans and case notes*advise staff on care delivery* Promote and market the service* Conduct internal ISO audits* Develop and mentor staff*Relieve the Manager, Community Programs in both the South West Metro and South West RegionsKey achievements* Consistently deliver contracted outcomes* Developed procedures for the position* Coordinate NRCP programs including development and promotion of new service delivery models* Developed strong relationships with other service providers* Troubleshoot and advise other business units on effective work procedures

Duties:Coordinate all aspects of client care including assessment and ongoing monitoring of care needs. Determine eligibility of clients for different programs. Maintain a strong network in the local community to ensure both high level of client referrals and extensive knowledge of local services. Promote the service and develop new business relationships by speaking at groups such as GP networks or carer/patient support groups, visiting individuals, attending relevant expos and community events. Coordinating special events to ensure media coverage and positive word of mouth. Develop and mentor staff.Monitor service levels against targets and initiate action to address any variances. Relieve the Manager as required. Represent the organization to funding bodies as required.Report to funding bodies as delegated by manager including both narrative and statistical reportsWrote successful funding submissionsDeveloped spreadsheet to track service delivery against targets and automatically revise targets to address variances.Achievements:Successfully promoted a unique service by conducting a marketing campaign to educate potential clients and referral sources using a number of channels. This resulted in all client deliverables being met within 12 months.Qualified as an ISO auditor and actively participated in internal audit team.Developed procedures and wrote sections of the Community Care ManualParticipated in workgroup to develop new client assessment tools and proceduresCollated and analysed data for staff and client satisfaction surveys. Using Microsoft Excel developed method to analyse trends over time and collected this dataCommissioned to analyse work flow issues in an underperforming business unit and report to senior management on how to address issues. Many recommendations have since been implemented with positive results

Responsibilities / Duties* coordinate rosters for over 40 staff* manage fleet vehicles* coordinate OHS program, manage workers compensation claims* HR functions including recruitment, selection, coordinating training, performance management.* Schedule new services including community aged care, maintainence and gardeningKey achievements* Managed growth of home and garden maintainence service from 70 to over 300 clients* Reviewed all personnel files to meet ISO accreditation* Assisted in development of procedures for the

Duties: Compile complex rosters for over 40 staff. Manage fleet vehicles, building and equipment maintenance for 4 sites. Coordinate OHS program and manage workers compensation claims. HR functions including recruitment, selection, coordinating training and performance management.Developed spreadsheets to calculate and track staff training costsAchievements:Commenced in newly created position without procedures - developed effective systems on the fly while maintaining service delivery. Many of these systems were later adopted across the organizationCoordinated growth of home and garden maintenance service from 70 to over 300 clientsAssisted in development of procedures for the positionWorked closely with management team to implement a major organizational restructure

Duties:Manage staff and volunteers including rosters* leave* payroll* performance management* training. Assess clients care needs* write care plans and case notes. Manage accounts* billing* and petty cash in line with budget requirements. Coordinate vehicle and building maintenance. Compile statistical reports for funding bodies and senior management.Achievements:Coordinated all activities relating to achieving ISO accreditationSourced new food suppliers resulting in cost and time savingsDeveloped procedures for inter office billing of client servicesOn merit of performance in this acting role was offered a choice of permanent

Duties:Planning and co-ordinating activity program for approximately 70 frail elderly clients and clients with disabilities ensuring all regulatory requirements are met. Supervise staff and volunteers, directing all daily activities to ensure all client care needs were met and maintain high quality serviceCoordinate functions for up to 300 people. Develop and maintain strong networks. Constantly source new ideas to maintain high service quality. Manage medical emergencies with minimal impact to other clients. Relieve day centre coordinator as required. Develop original activities for different client groupsAchievements:Identified as a high achiever - succession trained to relieve the coordinator and selected for corporate sponsored management training.Coordinated functions for up to 300 people

Duties:Supervision of 60 bed psychiatric care facility. Organize and maintain client record filing system. Order, prepare and dispense medications. Counselling, mediation and advocacy on behalf of clients. Liaise with other service provider. Resolve acute psychiatric episodes and medical emergencies with minimal impact to other residents.