Derrick Moore Email and Phone Number
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An outcomes-driven executive with 17 years experience building and managing client relationships, leading cross-functional and multi-site teams, and providing cloud services, SaaS, omni-channel technology delivery and customer services. Consistently offering innovative solutions and utilizing best practices to develop customer relationships and client trust through genuine human interactions with emotional intelligence. A leader in Digital Transformations, Omni-Channel (SaaS), and Strategic Program Delivery to achieve strategic business outcomes that simply EXCITE customers! - Digital Product Management - Client Relationship Management and Customer Success - Technology Professional Services and Delivery - Cloud-based, SaaS Services, Omni-Channel - Strategic Program and Account Management - Knowledge Management Solutions, Customer Experience, and Big Data Analysis
Teletechtx.Com
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Managing Partner, Innovative Telecom, Technology, And Ai Experience And DeliveryTeletechtx.ComUnited States
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Vp, Digital Product ManagementJpmorgan Chase & Co. Mar 2020 - Apr 2024Plano, TexasVP, Digital Product Management, Strategy & Delivery – Connected Commerce, Benefits & RewardsLed digital bank card product strategy, design, development and managed activities for customer Benefits and Rewards, within the Connected Commerce division of 50M active customer accounts. Through change management, developed product roadmaps, definition, planning through production w/Sprint releases, to end of life (lifecycle management), with business case and P&L responsibility. Drove customer engagement growth through improving discoverability and digital customer experiences, thus driving more customer value and mobile revisits. Drove strategic partnerships of change management for new Rewards/Benefits capabilities. Collaborated w/tech, analytics & UI teams, optimizing Agile product dev and roadmaps. Results: 3x increased customer clicks/revisits, +20% more upstream commerce customer activity across 65M digitally active mobile and web customers.VP, Digital Product Delivery & Relationship Management – Digital Products InnovationThrough discovery efforts and go-to-market research, led digital change management through developing client acquisition strategies for new consumer “digital privacy & security” products, and new digital API integrations with selective Fortune 50 partners, innovating new customer solutions, w/joint opportunity concepts & designs. Delivered a game-changing transformation of cloud privacy POC, proving new business opportunities. Deployed in digital UK bank. -
Vp, Digital Delivery Client ServicesNewt Global Consulting, Llc Feb 2013 - Mar 2020VICE PRESIDENT, DIGITAL PRODUCTS & SERVICES MANAGEMENT – Ribbon Communications, American AirlinesReporting to CIO of Ribbon Comm, driving IT services product management & strategy, with digital product development, managing the IT Portfolio and digital platforms across the enterprise, including app dev, database migration and transformation, digital infrastructure delivery, risk and vendor management, mobile security. [Jira, Oracle Financials, SAP Cloud, KACE, AirWatch, Bomgar] -- Managed the enterprise Program Management Office (EPMO) and service products -- Drove down business support costs 20% by driving the cloud data center migration implementation of critical systems -- Expanded organizational capability through strategic sourcing and a new European Client Services support modelLed professional services delivery ($10M) to American Airlines delivery groups, through staff and services consulting, building SOWs and delivery teams in web / mobile development, plus omni-channel consulting services. Chennai offshore. -
Director, Product Manager -- Digital Assistant, Conversational AiIntuit - Financial Services, Accounting Professionals May 2007 - Feb 2013Plano, TexasReporting to the SVP of Global Customer Services, drove product vision, strategy, roadmaps, and Agile development; launched new cloud-based self-service product – Digital AI Assistant. This transformed the customer experience across the enterprise and drove great, new channel customer adoption! Created new teams (Self-Service, Chat, KM, Data Analytics) to deliver new omni-channel, cloud-based, cross-platform services and roadmaps (web, mobile app). Philippines offshore. -- Doubled customer resolutions through real-time multi-channel delivery; delivered 30% service center cost saves YOY -- Increased 2x operational efficiency / capacity by implementing two knowledge management solutions & process (KCS) -- Improved customer satisfaction and loyalty by 200% (improving net promoter scores) in Customer Self-Service channels -- 2x Industry conference speaker (NACCM and ICMI / ACCE) – “Leveraging Customer Technology” -
Vice President, Technology Delivery & Relationship ManagementAlliance Data Systems 2004 - 2006VICE PRESIDENT – Reporting to the CIO, collaborated with division executives and staff to establish governance and identify, deliver & support cost-effective IT products and services across all lines of business, digital platforms, and payment systems. Improved IT services, business relationships & employee engagement. Ensured daily operations, met service levels (SLA) for client’s technology services, with a $20M P&L. Other accomplishments include: – Rolled out new strategic programs for managing customer IT service delivery, escalations procedures and prioritizations – Led successful data center migration and achieved PCI certification, resolving audit vulnerabilities and business compliance – Achieved SOX, PCI, SAS70, GLBA program objectives – Managed contracts, negotiations, and renewal of a $4.1M service delivery IT contract with key client -
Director, Professional Services & Program ManagementCgi, Inc And Ciber Consulting 2001 - 2004SR. PROGRAM DIRECTOR – FIOS Deployment Program, Verizon Led the deployment (PMO) of the nation’s first ‘fiber-to-the-premises’ (FIOS) strategic program to both residences and businesses, in the Telecom-Data business unit, building cross-org relationships & managing cross-functionally. Responsible for all customer care applications, including offshore development & testing ($12M Program), Delhi offshore.PROGRAM DIRECTOR, ECOMMERCE DEVELOPMENT CENTER: Nokia – AmericasDesigned & launched Nokia’s first eCommerce Development Center and digital platforms in the Americas. – Led the analysis, design, and the building of the Application Development and SEI/CMM Tier 3 Development center. – Planned and built the Development Center’s PMO office for eCommerce delivery. – Developed & published Nokia’s Global Communication guidelines for multi-location development.DIRECTOR, TECHNOLOGY PROFESSIONAL SERVICES –Solutions / Digital Platform Delivery & Account ManagementLed the Professional Services Division & managed the entire lifecycle of the delivery process for a portfolio of accounts within the Dallas metro marketplace, managing staffing, performance & finances, bringing solutions & thought leadership to clients. – Managed overall accountability of service delivery, leading delivery teams, both local and global, including Mumbai, Bangalore offshore / Montreal near-shore – Insured success of engagements, including vendor partners, applying delivery & customer management best practices – Managed client satisfaction in partnership with account teams & contributed to business strategic and budget planning – Sales support, contracts, negotiations, account management, renewals
Derrick Moore Skills
Derrick Moore Education Details
Frequently Asked Questions about Derrick Moore
What company does Derrick Moore work for?
Derrick Moore works for Teletechtx.com
What is Derrick Moore's role at the current company?
Derrick Moore's current role is Managing Partner, Innovative Telecom, Technology, and Ai Experience and Delivery.
What is Derrick Moore's email address?
Derrick Moore's email address is dm****@****bal.com
What schools did Derrick Moore attend?
Derrick Moore attended Jacksonville State University.
What skills is Derrick Moore known for?
Derrick Moore has skills like Cross Functional Team Leadership, Program Management, Strategy, Business Intelligence, Process Improvement, Project Management, Change Management, Vendor Management, Business Analysis, Business Process Improvement, Customer Experience, Analytics.
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Derrick Moore
U.S. Navy Veteran🔸Realtor At Exp Realty 🔸 Contract Management Leader 🔸Compliance & Strategic Negotiations Expert 🔸Team Development SpecialistUnited States -
Derrick Moore
Parkville, Md1nfiindustries.com -
Derrick Moore
Los Angeles, Ca3avisonyoung.com, hotmail.com, cbre.com2 +162667XXXXX
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Derrick Moore
Albuquerque, Nm5gmail.com, genesishcc.com, procasemanagement.com, gmail.com, careerstaff.com -
Derrick Moore
Executive Director Of Character & Player Development For South Carolina Gamecock Football At University Of South CarolinaStockbridge, Ga
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