The basic function of this position is to provide direction and supervision to volunteers who act in the best interest of abused and neglected children. The Advocate Supervisors report directly to the Program Director. - Manage and mentor volunteers through ambiguity while maintaining confidentiality- Supervise and support volunteers as assigned by the Program Director- Manage case statistics, maintain case files/reports to ensure timeliness and accuracy- Conduct routine performance evaluations of volunteers and be able to discuss any issues with Program Director- Assume ownership of cases and provide clerical support as required to meet CASA standards and abide by federal regulations

As Business Operations Manager, I oversaw the company's organizational processes and operations to ensure productivity and quality standards were being upheld or exceeded. The role embedded hiring manager within it, so I was also responsible for owning open positions, conducting interviews, and making final decisions on who to hire. In order to succeed in this role, I also oversaw the accounting and finance personnel to ensure proper accounting records and adherence to regulatory compliance.Key Achievements :- Devised operational risk management methodologies; liaised with senior management to drive standard risk management model, product governance, and process improvement- Oversaw warehouse, mail services, linen and inventory management as part of 30-member supply chain management team; defined work procedures to minimize time on business need delivery, driving bottom line profitability by 30%- Coordinated the audit procedures and developed business models to analyze the company's operations- Created an onboarding packet that detailed what the required documents, certifications, and trainings each new employee would need to provide/complete.- Alongside the marketing team, devised new strategies for increasing sales- Established and implemented new processes and standards for outdates ones

Responsible for quality beverage preparation as well as POS operation and other non-managerial duties including inventory receipts and audits, training, and demonstrating a high standard of customer service. Some of these duties include:- Assisting customers as needed- Developing and ensuring adherence to cash management procedures- Balancing inventory (ordering, receiving, and processing inventory)- Oral and written communication directly with vendors - Maintaining a clean and organized front of house - Created store sales goals and incentives- Created a new scheduling methodology that maintained a high quality product while simultaneously not increasing payroll- Taking ownership of issues that may not fall directly to a certain person/position so that it is not overlooked