Erika Moreno Email & Phone Number

United States

United States

• Key Achievement: Effectively manage large-scale, complex projects by collaborating cross-functionally with strategic partners, resulting in fulfilling all contractual commitments. Consistently exceed client.
• Forming trusted partnerships with clients to oversee configuration of the AI platform, technical integrations and other work streams while working with key contacts to strategize, achieve and communicate desired.
• Demonstrate proficiency in generating, organizing, and disseminating project documentation, facilitating seamless communication and ensuring adherence to project deliverables.
• Successfully led and executed end-to-end technical system integrations, enhancing operational efficiency and driving seamless data flow across platforms.

Remote

• Key Achievement: Proven track record of successfully managing enterprise/large-scale projects from inception to completion. Consistently follow-up to ensure tasks were completed on time and within budget, resulting in.
• Spearhead customer implementations by nurturing positive rapport with both new and established clients by serving as a reliable business partner with product expertise for SaaS implementations, resulting in successful.
• Cultivate positive client relationships with partners in the healthcare, pharmaceutical, education, technology, and renewable energy fields by building trust, respect, and fostering collaboration. Receive positive.
• Conduct user research to identify and creatively solve all user experience issues.
• Lead comprehensive risk assessment and manage processes to ensure project compliance with industry regulations and standards. Develop and implement agile strategies to mitigate potential risks, resulting in successful.
• Founding member and champion Diversity, Equity, Inclusion, and Belonging (DEIB) Initiatives to foster an inclusive workplace culture and a sense of belonging for all team members.

Remote

• Key Achievement: Coordinated and organized the growth of the program to significantly increase the clientele served by 60% in 6 month.Responsibilities
• Regularly worked remotely with limited supervision. Established new permanent programs, which included triaging resources, content development for program progress, and operating system implementation.
• Proactively followed up to identify potential clients and conducted comprehensive assessments to ensure they were an appropriate fit for the program.
• Troubleshooted connectivity issues; helped make important information virtually available and accessible to all staff members, clients and stakeholders.
• Streamlined various programs which resulted in 10% less time on gathering data and in turn was able to implement efficient processes which increased ability to reach underserved populations.
• Utilized program performance data for continuous improvement of program design and implementation.

New Jersey

• Key Achievement: Served as a community liaison to develop new relationships with local organizations, government agencies and stakeholders resulting in more than 35 new and lasting partnerships, in the town, county and.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Administered the program and increased brand awareness by attending over 30 industry events annually.
• Developed standard operating procedures to improve the program's quality by 50%.
• Researched and gathered statistics to track program success for reporting purposes and contract requirements.
• Followed-up with potential clients, stakeholders and community representatives to ensure resources were shared appropriately.

Morristown, NJ

• Advised the assigned 100-150 clients by coaching and providing feedback to improve successful career placement outcomes.
• Led monthly educational readiness employment seminar to 20-30 clients.
• Set goals with clients related to employment and financial planning and worked with each to track progress.
• Participated in county workshops, orientations and other activities to support client development.
• Developed presentations to promote community resources and the program at local events.
• Analyzed various referral programs by accurately keeping records and reflecting the data in monthly reports.

Basking Ridge

• Coordinated discussions with 5 pharmacies, multiple insurance companies and various medical staff (i.e: doctors, PA, nurses & etc.)
• Supervised and conducted training for 16 nurses assistants that administered 7 regions.
• Managed database to gather and streamline information throughout department.

Basking Ridge

• Completed and submitted prior authorizations to various health insurance companies to ensure patients received their medication in a timely fashion.
• Electronically submitted and upward of 200 prescriptions a day.
• Worked effectively with nurses and doctor's to get a medication approved for a client's treatment plan.

• Monitored the 24 hour hotline and assessed domestic violence survivor for the emergency shelter.
• Assisted clients by providing appropriate tools/resources on their road to self-efficiency.
• Attended various in services to better assist clients and hotline callers.
• Case managed a caseload of 10 clients, while working with potential clients on the hotline.
• Provided weekly and monthly reports to reflect productivity and interactions with clients.

• Set up case management for clients in our community support program.
• Coordinated projects and served as a liaison between clients and volunteers.
• Delegate administrative work to interns and volunteers.
• Attended trainings with clients to benefit them and the company.
• Assisted and successfully helped serve the non-documented Spanish speaking community.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: SAGE (Students Advocating Gender Equality) and FURIA (Family with Respect, Equality & Love).

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies