• Directly coached and supervised 16-20 entry-level, administrative employees located at five, separate office locations.• Created a system of accountability and productivity for two customer-facing departments: Front Desk Operations and Client Coordination. Setting a company customer service standard described by the CEO as, “The best in its history.”• Tracked, managed, and improved key behavioral and performance measures- both for individual team members and departments.• Analyzed data weekly, monthly and quarterly in order to set, reach departmental goals, hitting and exceeding expectations quarter to quarter.

• Carefully coordinated with Construction, ReStore, and administrative teams to identify volunteer needs and recruit volunteers as individuals and church, corporate, and community groups.• Scheduled, orientated, and trained all volunteer groups and individuals.• Supported Development Director in establishing and building positive relationship with both potential and existing partners in the public and private sector. • Lead hospitality coordination for homeowners, key volunteers and partners; over 60 organizations and hundreds of individuals.

• Directed staff, curriculum, marketing and enrollment for AXIS Preschool and Family Programs school-wide (Before and After Care, Enrichment, School Out Care)• Developed and maintained authentic relationships with all families, supporting a spirit of diversity and inclusivity in a school community representing many cultures, backgrounds, and socio-economic status.• Increased Preschool enrollment and additional programming enrollment by 140% from school-year 2020 to 2021.• Oversaw a dynamic team of 10 staff members across three school-wide programs.

Initiated digital marketing strategy and local partnerships to increase financial opportunity in support of growing programs and services to empower the working homeless in Central Arkansas.