*Developed e-learning training for DEI using PowerPoint, iSpring, Vyond, and BizLibrary LMS.•Facilitated New Employee Orientation on a weekly basis (10 employees per week).*Facilitated yearly EEOC training requirements covering topics of FMLA and ADA for both supervisors, managers, and employees of our operations and warehouse departments (353 people total)•Created and facilitated face-to-face supervisor training for the contracts department discussing leadership topics •Facilitated Peer Today, Boss Tomorrow training•Planned and developed a 6-week to up-skill employees in Facility Maintenance field. Included project scoping, curriculum building, coordination with SME's, created presentations SMART learning objectives, activities, and evaluations. •Integrated adult learning methodologies and frameworks into professional development programs, such as; Andragogy, CLT CTMML, and Merrill’s Adult Learning Principles.•Produced and integrated project scoping document using instructional design theories such as; ADDIE, SAM, Merrill’s Instructional Design Principles, and UbD. •Managed LEAN certification program including processing and tracking apps, interviewing, class logistics and scheduling, and facilitated training and learning activities. •Managed Facility Maintenance certification program including processing and tracking applications, class logistics and scheduling, and facilitated training and activities. •Facilitated Leave and Accommodations training discussing topics such as ADA, FMLA, FAMLI paid leave insurance, and Workers’ Compensation•Developed and facilitated annual Anti-Harassment training for entire organization (3500+ employees) including a planning, project scoping, coordination and development.•Developed annual Anti-Harassment E-Learning module•Partnered closely with Human Resources, Payroll, Risk team, IT, Marketing, and other program departments to ensure processes and info are communicated correctly and efficiently across the organization.

• • Maintained office personnel files, file plan system, and all office files• Created over 500 new personnel folders for faculty and staff to effectively maintain office file system• Processed faculty and staff performance evaluations into Banner• Updated and assisted with Wright State University medical insurance cost Excel spreadsheets• Verified, updated, and maintained Wright State University faculty education records, files, and spreadsheets using Banner and Excel• Coordinated with university leadership on 2021 strategic professional development plan for training needs.• Assessed current training programs and data, identified future issues and mission needs, and provided recommendations for methods and procedures. • Created change management and resilience training curriculum to include PowerPoint presentation, group discussions, activities, and scenarios for both in-person and virtual options. • Researched employee reclassification requests including current position description and interviewing employee and management to make final determination.

• Provided and maintained recruitment and placement services for NAF activities by receiving vacancy requests, announcing job openings, qualifying selected applicants, preparing and forwarding applicant lists, arranging interviews• Processed and tracked security checks (I-9, IRC, NACI, 2583) and scheduled all pre-employment requirements (physicals, drug testing, fingerprinting)• Delivered onboarding briefing and orientation for new employees to LAAFB which includes information on benefits (medical, dental, life, retirement, workers compensation), pay systems, EEO and union rights, organizational mission and vision, and completion of all in-processing documents• Processed a full range of personnel actions for NAF employees such as, appointment, position and pay changes, transfers, separations, benefit changes, retirements and more through DCPDS data entry system and SETS payroll system• Maintained Office Personnel Files, file plan system, and all office files as the Records Custodian including establishing new record series and deposition of records• Provided guidance, training, and information to NAF employees and management on all personnel matters including benefits, workers’ compensation, awards, regulations, policies, instructions, manuals, grievances and appeals process, etc• Maintained, calculated, and processed within-grade increases, service computation dates, awards, training, FMLA, workers compensation, and unemployment through Excel spreadsheets and DCPDS• Planned and conducted the local NAF federal wage survey along with DCPAS personnel• Prepared all necessary forms, directives, and correspondence for proper routing and distribution using AF standards (ie, tongue and quill)• Organized and delivered classroom supervisory training through the use of PowerPoint and training manuals covering a broad range of topics including the effective use of employee supervisor folders (971), workers compensation, FMLA, and steps of the hiring process

• Check in/out patients for their appointments• Answered multi-line phone and handled scheduling• Followed up with insurance companies on patient’s behalf• Assisted Doctor with patient needs• State Certified as an X-ray assistant.• Money handling, filing, sorting and mailing documents

• Check in/Out Patients for their appointments• Answered multi-line phones and scheduled patients• Followed up with insurance claims and aging reports which reduced open claims by 50%• Worked closely with parents and their children to provide the best service and improve their experience at each visit.

• Check in/Out Patients for their appointments• Answered multi-line phones and scheduling patients• Headed the organization of integrating a new orthodontic practice into the office Including: Transfering records into a new software system and setting up the new office. • Managed all orthodontic accounts and created training and tracking systems to better our patients experience.

• Consult with patients for busy orthodontic practice to review and resolve issues concerning the terms of financial contract for services rendered.• Manages upwards of 100 patients per day, keeping on schedule and organized.• Answers multi line phone system and schedules patient appointments. • Responsible for monthly collection calls and collection letters. • Manage office staff to include staff reviews, monthly meetings and payroll. • Responsible for hiring and training staff. Ongoing training. • Created training manuals, employee handbook and updated compliance books.• Experience in dental/orthodontic insurance filing and codes including Medicaid.

Answered incoming calls for service upgrades and requestsAnswered incoming calls for customer hardware issues, trouble shooting problems, creating service ordersResponsible for dispatching repair service to customers in Utah and Idaho