Morgan Charles

Morgan Charles Email and Phone Number

Personal Banker at PNC| Financial Industry @ PNC
pittsburgh, pennsylvania, united states
Morgan Charles's Location
Carrboro, North Carolina, United States, United States
Morgan Charles's Contact Details

Morgan Charles work email

Morgan Charles personal email

n/a
About Morgan Charles

Dedicated professional with a proven track record of success in retail management, financial services, and fraud detection. My journey began at Gamestop, where I honed my leadership and customer service skills, fostering a dynamic team environment while driving exceptional customer experiences. Building upon this foundation, I transitioned into a Teller Lead role at PNC Bank, further refining my ability to deliver outstanding service in the financial sector.My passion for analysis and keen eye for detail led me to excel in my most recent role as a Fraud Detection Analyst. By leveraging data-driven insights, I effectively identified and mitigated risks, contributing to the safeguarding of financial systems and ensuring secure transactions. My experience across diverse industries has equipped me with a unique blend of interpersonal, analytical, and problem-solving skills.I thrive on collaborative endeavors and am adept at fostering cross-functional relationships to achieve shared goals. As a proactive learner, I continuously seek opportunities to broaden my skill set and stay at the forefront of evolving industries. I am now poised to leverage my comprehensive background to excel in data analysis and contribute meaningfully to data-driven decision-making.

Morgan Charles's Current Company Details
PNC

Pnc

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Personal Banker at PNC| Financial Industry
pittsburgh, pennsylvania, united states
Website:
pnc.com
Employees:
48208
Morgan Charles Work Experience Details
  • Pnc
    Branch Banker
    Pnc Nov 2023 - Present
    Chapel Hill, North Carolina, United States
  • Pnc
    Fraud Detection And Remediation Analyst Lead
    Pnc Oct 2022 - Oct 2023
    Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.Analyzed large amounts of data to find patterns of fraud and anomalies.Contacted customers directly to notify of fraudulent activity and minimize impacts.Provided exemplary level of customer service to clients and company personnel.
  • Pnc
    Lead Teller
    Pnc Aug 2018 - Oct 2022
    Raleigh-Durham, North Carolina Area
    Identified potential needs through observation, questioning and listening.Mentored newly hired team members on appropriate responses to patron questions.Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.Introduced customers to other bank team members to help meet financial needs.
  • Gamestop
    Store Manager
    Gamestop Dec 2017 - Aug 2018
    Raleigh-Durham, North Carolina Area
    Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.Planned optimal workflow through successful scheduling and task delegation.
  • Gamestop
    Assistant Store Leader
    Gamestop Aug 2016 - Dec 2017
    Raleigh-Durham, North Carolina Area
    Coached team on effective upselling and cross-selling methodsManaged opening and closing procedures and recommended changes to enhance efficiency of daily activities.Maintained positive customer relationships by responding quickly to customer service inquiries.Managed and trained team of up to 20 employees
  • Gamestop
    Senior Game Advisor
    Gamestop Oct 2013 - Aug 2016
    Mebane, North Carolina
    Educated customers about brand to incite excitement about company's mission and valuesHelped management receive, inventory and display games and game-related devices, and properly processed damaged merchandise for return.Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.Planned and executed "Mid-Night Releases" with on average 100 customers for new releases.

Morgan Charles Skills

Customer Focused Service Solution Selling Time Management Bookkeeping Merchandising

Morgan Charles Education Details

Frequently Asked Questions about Morgan Charles

What company does Morgan Charles work for?

Morgan Charles works for Pnc

What is Morgan Charles's role at the current company?

Morgan Charles's current role is Personal Banker at PNC| Financial Industry.

What is Morgan Charles's email address?

Morgan Charles's email address is mo****@****pnc.com

What schools did Morgan Charles attend?

Morgan Charles attended Homeschool.

What are some of Morgan Charles's interests?

Morgan Charles has interest in Human Rights, Science And Technology, Arts And Culture.

What skills is Morgan Charles known for?

Morgan Charles has skills like Customer Focused Service, Solution Selling, Time Management, Bookkeeping, Merchandising.

Who are Morgan Charles's colleagues?

Morgan Charles's colleagues are Victor Cale, Chirag (Charlie) Patel, Pam Applegarth, David P. Miller, Anthony Introna, Melissa Delien, Scott John.

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