● Managing a caseload of 400+ clients at the Initial and Recon levels for SSDI and SSI● Supporting clients by assisting with paperwork and providing need-based resources via partnerships● Maintaining and reviewing client files, providing frequent updates to SSA/DDS, submitting time-sensitive appeals● Scheduling and coordinating client appointments with SSA/DDS● Collaborating effectively with upper management and development teams via regular feedback sessions

● Managing a caseload of 350+ clients at the Hearing level for SSDI and SSI● Requesting, tracking, and reviewing client medical records● Maintaining case files, monitor incoming mail, and submitting time-sensitive paperwork to SSA/OHO● Preparing case files for hearing and providing paralegal support to attorneys

● Providing excellent customer service to a diverse client base● Submitting initial level applications to SSA, general data entry duties as needed● Maintaining client case files, providing frequent updates to SSA/OHO● Running daily reports, assigning attorneys to client hearings● Creating and maintaining employee training materials and training new hires

• Flexing between multiple departments and completing assigned projects with multiple deadlines• Scheduling, answering phones, serving as first point of contact for patients and vendors • Processing patient co-pays, balancing cash flow worksheets• EOB claims processing via Practice Perfect Software (PPS) and MS Excel • Monitoring advanced schedule requests and daily openings to four separate office locations

Seasonal position (May-August only) Appointment scheduling Pulling and filing patient recordsPatient check-ins (weigh-ins, note-taking) Front desk receptionist workCalling in prescriptions

- Must have excellent communication skills - Proficiency in PowerCampus and CampusVue softwares- Serve as front desk secretary to all office visitors- Must be able to problem-solve and answer all incoming inquiries related to student transcript processing - Prepare and process official transcripts and enrollment verification requests