Morgan Johnstone Email & Phone Number

Serve as a central point of coordination for account inquiries, ensuring all team members were informed and equipped to address client needs effectively. Streamline processes for addressing account discrepancies, organizing solutions that reduced resolution times and improved operational efficiency. Foster open communication among team members to ensure transparency, facilitate collaboration, and drive the successful completion of shared goals

Tulsa, Oklahoma, United States

Systematize processing and billing of institutional orders and ensured account information is up to date.Improve customer service by projecting friendly and knowledgeable attitude. Train team members in successful strategies to meet operational and sales targets. Assist customers with locating and ordering books, work with customers to determine needs and offer customized recommendations, meet sales and membership goals, answer phones, and maintain product displays.

Tulsa, Oklahoma, United States

Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals. Supervised a team of 8-10 employees.Controlled costs and optimized spending via close monitoring of inventory and supplies, keeping waste at or below 4%.Accomplished multiple tasks within established timeframes. Delivered feedback to decision-makers regarding employee performance and training needs. Onboarded new employees with training and new hire documentation. Resolved staff member conflicts, actively listened to concerns, and found an appropriate middle ground. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

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Bachelor Of Arts - Ba, Art/Art Studies, General